Hannah Smith

Marketing Manager, middle/back office and data management. Cyclist and training for first marathon. Kindred spirit of The Hulk.

[Hannah Smith @Hannah_Bo]

@GreenwichCycle I was wondering if you’re concerned by the short light sequences for cyclists at Surrey Quays. It gets pretty hectic and dangerous in rush hour…. And the green is so so short for all lights!

[Hannah Smith @Hannah_Bo]

@housekeep I’ve already contacted your customer support. But could you clarify if you expect housekeepers to work the full time paid for? Hopefully a simple question!

[Hannah Smith @Hannah_Bo]

Hi @housekeep - if I book a cleaner for three hours, should they stay for three hours? My cleaner today just left after 2hr40 saying she was finished. I’ve been charged for three hours. This happened with my previous cleaner. What instruction do you give your cleaners?

[Hannah Smith @Hannah_Bo]

@BillEvans63 @GreenwichCycle I reported this on tfl - hopefully others did too. Not ideal!

[Hannah Smith @Hannah_Bo]

@BootsHelp This is meaningless Holly. Unless you act on feedback you’re doing nothing. UK Trust Pilot is full of reviews like this - you clearly have a big issue with your logistics and customer service. You must be losing customers daily. You’ve literally lost 10 in my family today. Nuts.

[Hannah Smith @Hannah_Bo]

Wow, my sister got delivery of only part of her order from @BootsUK and their response was “we delivered it all, tough”. She’s out £56. She’s a frequent online customer with Boots and has never had an issue; I’m genuinely stunned. Definitely not placing any online orders there!!

[Hannah Smith @Hannah_Bo]

I am so upset with @BromptonBicycle. Got my new bike delivered on Thursday and the gears won’t work. Tried to adjust according to the video but nothing makes any difference. Speaking to their support, they basically said I’m on my own and need to get it to a bike shop. So sad.

[Hannah Smith @Hannah_Bo]

Hi @PimlicoPlumbers - can you ask your driver to move their van from blocking our drive? Often parks on our road, and no one going in/out so think this is parked for the night. Rude.

[Hannah Smith @Hannah_Bo]

@Chris_a_Burden @sainsburys This happened to us on Thursday, entire site was down so couldn’t check out and got a useless shop. Answers my question on where this weeks shop is coming from (NOT Sainsbury’s).

[Hannah Smith @Hannah_Bo]

@sainsburys Come on, this is a bonkers message after last night. It’s like you don’t have a comms plan for when things go wrong….

[Hannah Smith @Hannah_Bo]

.@OctopusEnergy we’ve been without power all day as our meter has died, and we’ve been so messed around by you. We still have no clarity on what you’re doing (I fear “nothing”) it’s getting dark and we feel totally abandoned.

[Hannah Smith @Hannah_Bo]

@HalifaxBank I have spoken to your colleagues on the phone twice, and they seem really confused about what I need to do. They said without an appointment, this won't get resolved, but can never find me an available appointment in my local branch. Do I just go in? Or will this waste my time?

[Hannah Smith @Hannah_Bo]

.@HalifaxBank has set up my 5 year old's account without a guardian - so she is too young to administer it, but no one else can. No one seems able to resolve this for me, I am genuinely stunned. How can this even happen?

[Hannah Smith @Hannah_Bo]

@HalifaxBank Yes, I applied for it - in branch. I have the email confirming the set up, money has been paid in, but when I later tried to access it, was told there was no controlling adult on the account (and of course my daughter is too young). Now totally stuck on how to resolve this.

[Hannah Smith @Hannah_Bo]

@HalifaxBank It is a kids monthly saver account.

[Hannah Smith @Hannah_Bo]

@LondonChinatown @LM_Westminster Could you let me know any details for the parade on Sunday, in particular starting time? Thank you!

[Hannah Smith @Hannah_Bo]

@TfL just submitted a form re. Temporary lights which give green man for pedestrians and green lights for cars at the same time. Very very dangerous. Any way to escalate this? Postcode SE61TP.

[Hannah Smith @Hannah_Bo]

@CoventryBS I do not seem to be able to access online services at the moment. Is this a known issue, or specific to my account please?

[Hannah Smith @Hannah_Bo]

.@AsktheCoventry - is there a known issue with your online services? I log in, but then get a "page unavailable" message...

[Hannah Smith @Hannah_Bo]

Just home from visit to @LEGOLANDWindsor, was all fab but Josh in Bricks restaurant last night was just exceptional. Will be emailing detailed feedback, but such friendly, engaging, GOOD service.