Andy Haywood

I write words.

[Andy Haywood @HeyAndyHay]

@greateranglia Thanks team, we've tried multiple times on a few browsers and still stuck at the submit button?

[Andy Haywood @HeyAndyHay]

@greateranglia Hi night team - my friend has lost her medical cards on the 18:42 from Liverpool Street to Hertford East. Is there anyway we can try to recover them?

[Andy Haywood @HeyAndyHay]

@greateranglia Thanks team, although the submit button doesn't work? Is there another way to report it?

[Andy Haywood @HeyAndyHay]

@TUIUK you've cancelled our flight and there is absolutely no one here to talk too...

[Andy Haywood @HeyAndyHay]

@greateranglia It's as we feared Kat(or whoever's working this morning), ticket office says they can't do anything as it was purchased yesterday with no proof of purchase...

Will online customer services be able to help? I've been charged for a ticket I never received & had to buy a new one 😅

[Andy Haywood @HeyAndyHay]

@greateranglia Hey team, I bought two return tickets, but after printing 1 outward ticket, machine crashed, couldn't print the rest & said to seek assistance.

Your station team sorted the first ticket, but said they couldnt do the second one - but I've been charged for both?

[Andy Haywood @HeyAndyHay]

@greateranglia Was Harlow Town - thanks Kat! ☺️

[Andy Haywood @HeyAndyHay]

@greateranglia Thanks for helping Kat! I showed that the machine had stopped printing then had to grab the train so its only just shown on the banking app. I'll go back to the staff to resolve in the morning, but fear it'll be palmed off as a yesterday issue and I have no physical proof

[Andy Haywood @HeyAndyHay]

@greateranglia They flat out said they can't confirm I bought a second ticket for tomorrow so can't do anything.

I'm hoping it'll sort itself when payment moves from pending, but am concerned by the time it's on my statement, I'll be told the travel date has been & gone and I'm out of pocket?

[Andy Haywood @HeyAndyHay]

@greateranglia Not your fault Russ, we've come to expect this.

Its the Stansted Express that arrive at Liverpool Street at 8:50 - second time this week.

Also, do you know when we'll get trains back to Harlow Town at the weekends?

[Andy Haywood @HeyAndyHay]

Another Day, another cancelled @greateranglia train... 🙄

[Andy Haywood @HeyAndyHay]

@greateranglia Thank you, I appreciate the sentiment

[Andy Haywood @HeyAndyHay]

@greateranglia Hey guys

Quick question 😊

Why equip every seat on the Stansted Express with a plug socket and USB port...but supply them no power?

[Andy Haywood @HeyAndyHay]

@greateranglia Every Stansted Express I have ever commuted on has plugs that are seemingly for show.

Today, I was on the 22:55 from London Liverpool Street - I get there's probably not much you can do, but could have really done with a working charger this evening.

[Andy Haywood @HeyAndyHay]

@ShellEnergyHome why are you sending sales people to people's homes when we are in tier three?

I can't see my family, why would I want a random sales person at my door asking about my energy bills?

Poor show Shell.

[Andy Haywood @HeyAndyHay]

@greateranglia not only are there no trains running at weekends, but literally everyday this week, my train has been delayed. You've promised big changes in 2020 and so far I've had no regular service.

[Andy Haywood @HeyAndyHay]

@ElleOsiliWood But...but... I voted by post 🥺🥺

[Andy Haywood @HeyAndyHay]

@AbellioRailBus hi, you're customer services has put me on hold and hung up twice...

[Andy Haywood @HeyAndyHay]

I appreciate delays happen, but for the love of God @TfL and @AbellioLondon - delaying a train by a minute, every minute at Liverpool Street is infuriating.

Just delay it by 4mins or something instead of toying with your customers.

[Andy Haywood @HeyAndyHay]

@greateranglia Mate, not your fault, but what's the contingency plan? No replacement rail, no info to passengers - the trains havent been running through 7 sisters since AM! You're better than this brand KB - I advise you look for a job where your talents aren't wasted on dealing with GA's crap

[Andy Haywood @HeyAndyHay]

@greateranglia Cancelled trains, severe delays and then you abandon passengers and kick yhem off of a functioning train last minute to stand in the pouring rain...classy.