ID Mobile ClientAssist Desk

1,056 Following 20.9K Followers

[ID Mobile ClientAssist Desk @IdMobile_Care]

@DeanoMoreno Hello, This is Kelly. I understand your facing service issues, and I'm here to assist you in every way I can. Please meet us in a DM so, that we can find a fix. ^KellyK

[Dean @DeanoMoreno]

@iD_Mobile_UK is there an issue with the live chat on your website? It isn't connecting?

[ID Mobile ClientAssist Desk @IdMobile_Care]

@Samara81Sam Hello, This is Kelly. I understand your facing service issues, and I'm here to assist you in every way I can. Please meet us in a DM so, that we can find a fix. ^KellyK

[Sam @Samara81Sam]

@iD_Mobile_UK why will your app not give a date to switch number? 7 times I’ve tried and can’t access this. Very frustrating

[ID Mobile ClientAssist Desk @IdMobile_Care]

@shell69pls Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[Michelle Halsall @shell69pls]

@iD_Mobile_UK I don't think so when I've paid 360 for no service for a year . I use no data till I go on holiday then 5gig because I connect to that network straight away no problem!

[ID Mobile ClientAssist Desk @IdMobile_Care]

@coachinghiper Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[CW Exclusive @coachinghiper]

@iD_Mobile_UK you do so many things wrong but when you do something right it's brilliant. For the first time in ages I have received good customer service.

[ID Mobile ClientAssist Desk @IdMobile_Care]

@dan_infinity Hi, We're sorry to hear this. When you have a moment, please DM your full name, whatsapp number and email address so we can look into this for you.

[daninfinity @dan_infinity]

@iD_Mobile_UK Hi, every time I try to speak to an agent on live chat it says no one is available

[ID Mobile ClientAssist Desk @IdMobile_Care]

@chic1488 Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[Charles @chic1488]

@iD_Mobile_UK When will mobile Internet be back up and running? It's been over a week now with no connection!

[ID Mobile ClientAssist Desk @IdMobile_Care]

@richardhiggin64 Hi there, that is not the experience we want you to have. Not to worry i'm here for all the assistance you need. Please meet us in a DM for further assistance ^KevinS

[Richard @richardhiggin64]

@iD_Mobile_UK just wasted 45 mins of my life trying to get through to customer service. Useless

[ID Mobile ClientAssist Desk @IdMobile_Care]

@afc_lady Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[LadyAFC @afc_lady]

@iD_Mobile_UK Sounds like I’m having similar problems to those above. Cannot make or receive calls at home since August. Really struggling to talk to somebody online now. Avoid ID mobile. It’s great until something goes wrong!

[ID Mobile ClientAssist Desk @IdMobile_Care]

@masterice007 Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[IBEKWE CHUKWUEMEKA JOHN @masterice007]

@iD_Mobile_UK Just a waste of time.. Wished I never entered this useless contract..

[ID Mobile ClientAssist Desk @IdMobile_Care]

@Skywalker3Luke Hi there, that is not the experience we want you to have. Not to worry i'm here for all the assistance you need. Please meet us in a DM for further assistance ^KevinS

[Skywalker We Have Broken Them 🏴󠁧󠁢󠁳󠁣󠁴󠁿🍀🇮🇪 @Skywalker3Luke]

@JazzB123 @iD_Mobile_UK I’ve switched to giffgaff id mobile utterly hopeless even raising a complaint is difficult! Some are saying they are going out of business…

[ID Mobile ClientAssist Desk @IdMobile_Care]

@JamieVmc91 Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[Jamie @JamieVmc91]

@iD_Mobile_UK There is no support online I’ve been trying for weeks. I’m paying for a phone I’ve not used since November all I want to do is update my email address? It’s very poor service from you all

[ID Mobile ClientAssist Desk @IdMobile_Care]

@pfeverett Hi there, this is Samantha. We certainly didn't want you to feel this way. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

[Paul Everett @pfeverett]

@iD_Mobile_UK once again let, down by your customer service. Live chat on Thursday - no resolution.
Live chat on Friday - upgrade offered, told sales team would call. No call.

[ID Mobile ClientAssist Desk @IdMobile_Care]

@dmkcoggin Hi there, that is not the experience we want you to have. Not to worry i'm here for all the assistance you need. Please meet us in a DM for further assistance ^KevinS

[Darrel Coggin @dmkcoggin]

@iD_Mobile_UK wtf is going on? Last few months has seen signal fall off a cliff. New app wont let me set a password. Live chat is stuck in limbo. If you can't provide the service being paid for we're done.