Carol Iddon

Retired

[Carol Iddon @IddonCarol]

@AvantiWestCoast another train journey down to London, cancelled train and no Wifi again!!

[Carol Iddon @IddonCarol]

@Stellantis first experience of this dealership truly shocking, over 2 mth wait for a part for my nieces car, then told they had the wrong part, a challenge to get a courtesy car, the miraculous arrival of the correct part today! Manager refused to speak to her!! No apology.

[Carol Iddon @IddonCarol]

@Ryanair 2 gate changes within 1 hour no announcement!!!!

[Carol Iddon @IddonCarol]

@EE I managed to sort it out myself.

[Carol Iddon @IddonCarol]

@EE I recently switched my broadband to your company and have had problems ever since, I have tried phoning you today, I have rung twice and after 10 mins waiting I am cut off, I am now on my 3rd call and still waiting - shocking customer service.

[Carol Iddon @IddonCarol]

@EE You have done this, there isn’t a fault with the broadband but you have sent me a new booster that I cannot set up. So when you run your test it doesn’t show anything and you haven’t phoned me back.

[Carol Iddon @IddonCarol]

@gameglacier I was tricked by your company into a subscription I did not agree to and you have charged me for this subscription without my consent. I have cancelled the subscription but not received a refund.

[Carol Iddon @IddonCarol]

@CUPRA, your customer service leaves a lot to be desired. I have had a problem with my Cupra Born for over a week with no resolution in sight. I am asked to be patient, and I think I have been. Get it sorted!!

[Carol Iddon @IddonCarol]

@BeeNetwork - I hear you are now the guilty party in this. Your customer service people have been less than helpful with individuals trying to sort this out.

[Carol Iddon @IddonCarol]

If you travel over this busy period on @MCRMetrolink check your bank account especially if you tapped on the handheld device carried by staff thinking you were starting your journey, you may have been fined. I am hearing many people have been!!

[Carol Iddon @IddonCarol]

If you travel over this busy period on @MCRMetrolink check your bank account especially if you tapped on the handheld device carried by staff thinking you were starting your journey, you may have been fined. I am hearing many people have been!!

[Carol Iddon @IddonCarol]

@OhmeEV please thank your staff member Will Stanley who has today provided me with some useful information to resolve my charging problem.

[Carol Iddon @IddonCarol]

@OhmeEV No you are wrong they are not resolving my issue, today, after 6 months I have been told that this is not your problem!!!

[Carol Iddon @IddonCarol]

@OhmeEV what do I have to do to get your company to respond to the problems with my charger? Multiple E Mails over the last 6 months, the response sending me “how are you” e Mails instead of sorting out the actual underlying problem!! 8 E Mails/calls today no response!!

[Carol Iddon @IddonCarol]

@Dave_Ohme - I am a very disgruntled customer, I have been in dispute with your company since June. After 2 days without a working charger I spoke to one of your technical team this morning. I am still waiting for a call back as promised. V. POOR

[Carol Iddon @IddonCarol]

@OhmeEV I have been on a call waiting over 30 mins for someone to answer so I can get an update. THIS IS INTOLERABLE.

[Carol Iddon @IddonCarol]

@OhmeEV I spoke to one of your technical team this morning at 9.02am, he promised me that he would speak to someone to escalate this matter, and that h would ring me back with an update. It is now 12.33 with no update and a charging point that is still not charging.

[Carol Iddon @IddonCarol]

@OhmeEV I have had no car for 2 days now, as there isn’t enough charge left to take it to a charging point - which I shouldn’t need to do as I have a home charger!!! A solution is needed today.

[Carol Iddon @IddonCarol]

@RobinJet2tweets I have sent details via DM to Josh who has responded positively.

[Carol Iddon @IddonCarol]

@jet2tweets why is it so difficult for someone to make contact with you to make a complaint!!!