James Parker

Tech Unboxings + Reviews and PC Gaming Videos

Background in IT & Networking with an interest in PC Hardware, Android Handsets, Custom Roms and device repair.

[ACCAN @ACCAN_AU]

The #TIO's Q3 complaints data is out.

6,739 mobile complaints. Financial loss up 32.7%. Financial hardship up 25.3%. 60 complaints from people who couldn't reach Triple Zero.

Read the full report: https://t.co/UjuT5DK2fH

[ACCAN @ACCAN_AU]

We just published new #TripleZero research: 8% of surveyed Australians reported that they or a family member couldn't reach Triple Zero due to a mobile outage in the last 12 months. This confirms the data from our research three months ago. 91% of Australians say telcos have a responsibility to ensure Triple Zero calls can connect, even during a network outage.
https://t.co/rhV4huFZ4x

[James Parker @JamesDwho]

Australia’s 000 Failures: Why your phone may fail to Call Triple Zero

The regulatory & industry failures behind Australia’s 000 Outages

https://t.co/yjgYjOQamo

[IndependentAustralia @independentaus]

'To most people, the idea a device needs a software update to work for an emergency call is a completely foreign concept.'

Australia’s 000 failures: Why your phone may fail to call Triple Zero ~ James Parker

https://t.co/k9iiF7e4E1 via @IndependentAus

[James Parker @JamesDwho]

@ACCAN_AU @FinancialReview @jennywiggins Unfortunately the issues we now have were entirely foreseeable and entirely preventable. The EENA first warned of issues with 4G Emergency Calling back in 2022.

As said in the EENA presentation, these issues are 'Common Knowledge' in the industry.

https://t.co/KTPMNcVMFG

[ACCAN @ACCAN_AU]

ACMA sets compliance priorities each year. ACCAN has lodged our 2026–27 submission urging ACMA to prioritise #TripleZero, public safety and consumer protection, and to use its powers consistently, proactively and urgently. Endorsed by Westjustice and @consumer_action

[ACCAN @ACCAN_AU]

Shareholders up, Australians down. Telstra raises mobile prices for the 2nd time in 10 months - up to 17% in a year. Few weeks after making record profits and increasing returns to shareholders, Australians are asked to pay more. Full article by @SamEBJones in
@FinancialReview

[James Parker @JamesDwho]

@ACCAN_AU The 000 failures post 3G Shutdown were unfortunately entirely foreseeable, made worse by badly regulated phone blocking rules
Rules that have allowed through 'compatible' phones that cannot call 000, while telcos also block working phones they didn’t sell https://t.co/wqhbUl3u2e

[ACCAN @ACCAN_AU]

The TIO’s new complaints report is out:

📈 14,017 complaints
⚠️ “No service” +41.6%
🚨 400+ Triple Zero–related issues

ACCAN is calling for standardised #outageregisters, stronger reliability rules & real transparency.

Read the full report 👇

[James Parker @JamesDwho]

@_markagregory @ACCAN_AU @acmadotgov @AnikaWells @Telstra @Optus @TPG_Telecom This is compounded by the fact that Vodafone removed from their website phones that can make 4G VoLTE calls but Not to 000 back in July/Aug 2023.

This included many Samsungs, including some recently blocked. I wrote about this in my 3G Shutdown Inquiry Submissions in 2024 (#32)

[ACCAN @ACCAN_AU]

Documents released to the Senate have revealed that telcos knew some phones wouldn’t be able to call Triple Zero after the 3G shutdown - and were reluctant to block them ahead of time. More than a year later, new affected devices are still being identified.

This was a commercial decision by Australian telcos, taken earlier than in many comparable countries. Consumers should not be left carrying the risk or cost of network changes they did not choose.

Access to Triple Zero is fundamental to public safety. Industry decisions that fall short of this standard have real consequences.

Our CEO @CarolJBennett spoke to @abcmelbourne's @Raf_Epstein in-depth this morning: https://t.co/fxs1eYbVd5

[ACCAN @ACCAN_AU]

New @RoyMorganAus data shows @Optus was Australia’s most distrusted brand in October 2025, reflecting two years of declining confidence in major telcos. Roy Morgan’s message is clear: distrust has real business consequences.

Reliability was a major driver of distrust, including Triple-Zero failures, outages, unclear crisis communication and customer service issues.

Business decision-makers showed 23% higher distrust in Optus than the general public, highlighting concern among organisations reliant on stable services.

Roy Morgan also found that distrust is now impacting the market through customer losses, weaker brand equity and higher switching intent.

Positively, Aussie Broadband which won the most trusted telco for another successive year and we congratulate them!

Trust can’t be rebuilt through messaging alone, it requires strong regulation, transparency and consistent service delivery.

Watch the video: https://t.co/VS7TpQDsV2

[ACCAN @ACCAN_AU]

Our CEO @CarolJBennett spoke to ABC @RadioNational's Paul Turton about the how self-regulation in the telecommunications industry has failed. Industry cannot be expected to manage the public’s safety when its primary responsibility is to shareholders and profitability.

Protecting consumers is the role of government and that requires strong, enforceable regulation. We need direct oversight, not industry-written rules that continue to fall short in critical areas.

#triplezero

[James Parker @JamesDwho]

@twensor There's definitely more to come on this, more than most might think.

[James Parker @JamesDwho]

@chardidathing @kylephillips @Youkhna @MinimalCompany For a list of what's blocked or not on Telstra and Optus you can use https://t.co/dKllNLuZPP

There is no data for TPG/Vodafone because they have no public 'TAC Checker' tool and seemingly refuse to publish a list or create one.

[James Parker @JamesDwho]

@kwingerei Here is a deep technical dive into the technical issue with Vodafone.

The 'fix' for these devices is quite literally a 1.3 Kilobyte text file.

https://t.co/aCFF57YNqo

Samsung had the 000 settings from Vodafone in 2021 but didn't roll out the update on the S8 until July 2022.

[James Parker @JamesDwho]

The Missing Samsung Emergency Calling Settings for Vodafone AU

How to check if your Samsung Phone is actually affected and unable to call 000.

https://t.co/aCFF57YNqo

[James Parker @JamesDwho]

@EdnaPossum @ACCAN_AU @abcnews @CarolJBennett @SamsungAU All explained below.
https://t.co/22zZX4NsDG

[Dave Jones @eevblog]

Telstra are blocking a bunch of Samsung phones in Australia.
https://t.co/R7L4VTDeuO