@smackiraci Hi Raci, we're sorry to hear of your wait time. If you may require any assistance, please kindly send us a DM along with your booking reference. Thank you, Rachel
@_KerryWilkinson If you're unable to see the option, it may be worth ensuring you're logged into your X account and using the latest version of the app. ^Rachel (2/2)
@_KerryWilkinson Hi Kerry, we're sorry to hear this. To send us a direct message on X, please click on our profile @jet2tweets, select the message (envelope) icon, and then start a new conversation with us. (1/2)
@_KerryWilkinson Hi Kerry, we're sorry to hear of your experience. If you may require any assistance, please kindly send us a DM along with your booking reference? Thank you, Rachel
@SLord3931 Safety is always our top priority, and operational decisions are made based on the circumstances affecting our flying programme. We're sorry for the frustration caused by the delay and appreciate how upsetting this must have been for everyone involved. ^Rachel
@SLord3931 Hi Sharon, we're sorry to hear how disappointing this has been. We understand the comparisons with other airlines, however every airline's operation is different, so we're unable to comment on decisions made by other carriers. (1/2)
@MWebster19 As mentioned, If there are any changes and your flight is affected, our team will contact you as soon as possible via SMS/email with an update. ^Rachel (2/2)
@MWebster19 We'd recommend keeping an eye on our Flight Tracker via the Jet2 app for the latest updates and on our Latest Travel Information page here: https://t.co/69wn7zckR2 as flight information gets updated by our teams. (1/2)
@Wembley1988 Hi, we apologise for the lack of information regarding your wife's flight to Fuerteventura. We can see her flight has now since departed and is expected to arrive at 21:46. We sincerely apologise any inconvenience this delay has caused to her journey. ^Ellie
@MWebster19 If there are any updates which affect your flight, our teams will contact you as soon as possible via SMS and/or email to keep you informed. ^Rachel (2/2)
@MWebster19 Thanks for clarifying, Marcus. Flight LS958 (Alicante to Manchester) is currently showing as on time, with a scheduled departure of 21:55. While we can appreciate your concerns regarding the aircraft routing, For now, flight remains as scheduled. (1/2)
@meeq688 If there are any changes our teams will communicate these as soon as possible. We appreciate this uncertainty is difficult, especially after such a long delay, and we're sorry for the disruption and inconvenience caused. ^Rachel
@meeq688 Hi Monique, our Operations Team is continuing to monitor the situation and working hard to get affected customers on their way as soon as possible. At present, we'd recommend continuing to monitor your SMS, email for updates. (1/2)
@matty658 We apologise for the cancellation with your flight, due to Storm Boelo. Although this is completely outside our control, we'd like to apologise for the inconvenience this has caused. If you have any further questions, please don't hesitate to send us a DM. ^Ellie
@ItsDJMacca Yes, all our customers receive a 10 kg hand luggage allowance and a small personal item allowance. You can find out more here - https://t.co/Kl3XNZxhem. ^Rachel 🙂
@Craigk76 Love this! Looks like they've absolutely nailed the "Nothing beats a Jet2holiday" experience - from poolside drinks and sunshine. We'd say there's a future Jet2 ambassador in the making there. ☀️🍹✈️
@BestBettingTipa Hi there, we're very sorry to hear of this. If you may wish to discuss this matter further, please kindly contact our friendly Pre-Travel Service team here - https://t.co/zogVYGvSet. The team will be happy to assist. Thank you, Rachel