Josh Varga

Inactive account. I've left X and you probably should, too.

[Josh Varga @JoshOnCX]

It's been happening organically anyway, but to make it official, I am no longer active on this site. Honestly, you probably shouldn't be either. For those with whom I've interacted in the past, if you want to keep in touch you can find me on LinkedIn 👋https://t.co/ch8vFIML5k

[Josh Varga @JoshOnCX]

@TheFigen_ Waiter

[Josh Varga @JoshOnCX]

@jtwatkin I mean, you could always run TWO marathons.

[Docusign @Docusign]

Join us to hear insights from industry experts and learn about the latest in DocuSign product innovation. #DocuSignMomentum

https://t.co/gzrf0Tf0hP

[Josh Varga @JoshOnCX]

@MicrosoftTeams Still can't join meetings on the web without a bunch of reloads.

[Josh Varga @JoshOnCX]

@DebbieSzumylo Looks like they forgot to turn off their April Fool's Day prank.

[Josh Varga @JoshOnCX]

@1Password To be able to use different, secure passwords for each site/app, which I could never do with just my memory! Plus the ease of authenticating.

[Josh Varga @JoshOnCX]

If @MicrosoftTeams could make their web app actually work properly, I'd be ever so grateful!

[Docusign @Docusign]

To the trans community: we see you and we celebrate you 🏳️‍⚧️

On #TransgenderDayOfVisibility, and every day, transgender people have the right to live openly and authentically without persecution.

[Josh Varga @JoshOnCX]

@DebbieSzumylo I think what gets missed most often is getting the view from the ground obtained in 1:1s up the food chain to leaders to get the pulse of the organization under them.

[Josh Varga @JoshOnCX]

@jeanniecw @Qualtrics This will probably shift over time as AI gets better, but for now there are things that self serve just isn't good for. Good luck getting a chat bot to resolve an issue with a bill! That's something even human agents can struggle with at times.

[Ben Motteram 🇦🇺 @CXpert]

#custexp #CX #CSAT #feedback #VOC

[Josh Varga @JoshOnCX]

@jtwatkin @surveyguru_bc @theccdoctor @thecallcenterc1 @CXAccelerator @billquiseng @CXpert @DebbieSzumylo @jennysuedempsey @AnshulBahl @luismelo78 @LaTonyaTeaches @mishbatt @justinmrobbins @michelleRPO Great question, in part because I haven't yet experienced a company that really hits the nail on the head here. Surveys can certainly be part of it. 1:1s are great at the ground level but that insight rarely makes it very far up the ladder. #CXQOTD

[Josh Varga @JoshOnCX]

@united If you want to be customer friendly you could always get rid of the "preferred seat" nonsense. It's gotten so only a small fraction of your most undesirable seats are available for no added cost.

[Josh Varga @JoshOnCX]

@jtwatkin @CXAccelerator For my immediate team it's 4, at channel (and here) is disabled in the all company channel.

[Josh Varga @JoshOnCX]

@samuel_spitz I'm very confused by this tweet and trying to figure out if it's sincere or a joke that's over my head (or just not funny).

[Josh Varga @JoshOnCX]

@0xgaut 😆

[Josh Varga @JoshOnCX]

@jtwatkin You bet! I used it during a recent team building outing where I was bowling...not well!

[Josh Varga @JoshOnCX]

❤️ this question! An overly risk-averse culture is one that lacks innovation.

@jtwatkin answer is 💯

A trick I shared with my team borrows from #improv: The Failure Bow.

This whole video is worth watching but most relevant part starts at 7:28 https://t.co/binCGzUKVi #CXQOTD

[Jeremy Watkin @jtwatkin]

The #CXQOTD for Feb 15 inspired by @hyken

How do you eliminate FOMU (Fear of Messing Up) at your company?

@tlaird_expivia @tomrichard11 @vbattlejr @jennysuedempsey @DebbieSzumylo @dbeaumont266 @AilsDay @jacobshields20 @Paul_Orford_AU @globaldenton @dave_dyson @AlexAllwood #ex

[Josh Varga @JoshOnCX]

@SweetDaddyDev You can visit https://t.co/whoinwg3i9 to access the web app