KCS In Action

Knowledge-Centered Service (KCS) case studies, deep dives, and valuable practitioner experience | Tweets by @mmefab & @Sara_inquirer

[KCS In Action @KCSinAction]

ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide!

Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members.

Recommended viewing for anyone on any part of a #KCS journey!

https://t.co/y4mSYF3dzd

[KCS In Action @KCSinAction]

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap.

Public Virtual Event, November 17, 8-9am Pacific

https://t.co/qsO8jvkSo4

[KCS In Action @KCSinAction]

Thanks to this team of @CSInnovation Members for leading a great convo!

Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys.

Summary of changes + recording: https://t.co/MxlbojKdT6

[KCS In Action @KCSinAction]

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide!

--A summary of changes: https://t.co/Mxlbok1gV6

--Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes!

https://t.co/KdmWWV6viA

[KCS In Action @KCSinAction]

We invite you to check out our upcoming public events to engage with other #KCS enthusiasts:
https://t.co/es3iKpVoHk

For KCS training and certification, the Consortium for Service Innovation has always been the only authorized certifying body for KCS®: https://t.co/mPTTTGFlaG

[KCS In Action @KCSinAction]

Community Announcement!

Along with the new look for @CSInnovation, the KCS Academy name has been retired.

We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*

[KCS In Action @KCSinAction]

@CSInnovation @MattSeaman16 👀

[KCS In Action @KCSinAction]

@harnoor__ @duellsy We have a comprehensive study guide! https://t.co/83vWDWCOZC

(we'll work on making it more findable - please let us know of any questions!)

[Consortium for Service Innovation @CSInnovation]

Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors!

https://t.co/sdvZkOpyIU

[KCS In Action @KCSinAction]

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS!

Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org.

https://t.co/DQK3smnG03

[KCS In Action @KCSinAction]

@proaccessio Surprised! We only knew about our namesake competition as trains (in the US, at least).

[SearchUnify @SearchUnify]

Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar?
Then our upcoming webinar with @GEOTAB is a must-attend. 👉https://t.co/fD7c133I76👈
@KCSAcademy

[KCS In Action @KCSinAction]

How can you leverage voice of your customer at each touchpoint to create better product experiences?

Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more!

https://t.co/wj1HIHwgU9

[Chris Duell @duellsy]

Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from @KCSAcademy #kcs https://t.co/YwVsAzyy27

[KCS In Action @KCSinAction]

Best Practices for #KCS Success @tylertech
May 26, 8-9 am Pacific

✅Improving findability
✅Coaching for success
✅Delivering relevant knowledge across the organization

https://t.co/M4uYYMEGTa

[Chris Duell @duellsy]

Verified for KCS v6 Fundamentals from @KCSAcademy.
KCS v6 Practices Certification up next ✌️ https://t.co/drW58VaEC6

[KCS In Action @KCSinAction]

Coming up on April 28 with KCS v6 Aligned vendor, @yext!

https://t.co/mqviysWzuP

[KCS In Action @KCSinAction]

Summary + full recording + additional resources: https://t.co/sPAoHNXIW5

[KCS In Action @KCSinAction]

We shared exciting #IntelligentSwarming updates last week! We have it all covered in the @CSInnovation blog, including a recording of the Intelligent Swarming 101 presentation.

Below is a short snippet about the premise and why Intelligent Swarming is so powerful.

[Yext @yext]

🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology!

This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. https://t.co/Pcjn4okNAI