ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide!
Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members.
Recommended viewing for anyone on any part of a #KCS journey!
https://t.co/y4mSYF3dzd
KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap.
Public Virtual Event, November 17, 8-9am Pacific
https://t.co/qsO8jvkSo4
Thanks to this team of @CSInnovation Members for leading a great convo!
Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys.
Summary of changes + recording: https://t.co/MxlbojKdT6
We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide!
--A summary of changes: https://t.co/Mxlbok1gV6
--Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes!
https://t.co/KdmWWV6viA
We invite you to check out our upcoming public events to engage with other #KCS enthusiasts:
https://t.co/es3iKpVoHk
For KCS training and certification, the Consortium for Service Innovation has always been the only authorized certifying body for KCS®: https://t.co/mPTTTGFlaG
Community Announcement!
Along with the new look for @CSInnovation, the KCS Academy name has been retired.
We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*
@harnoor__@duellsy We have a comprehensive study guide! https://t.co/83vWDWCOZC
(we'll work on making it more findable - please let us know of any questions!)
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS!
Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org.
https://t.co/DQK3smnG03
Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar?
Then our upcoming webinar with @GEOTAB is a must-attend. 👉https://t.co/fD7c133I76👈
@KCSAcademy
How can you leverage voice of your customer at each touchpoint to create better product experiences?
Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more!
https://t.co/wj1HIHwgU9
Best Practices for #KCS Success @tylertech
May 26, 8-9 am Pacific
✅Improving findability
✅Coaching for success
✅Delivering relevant knowledge across the organization
https://t.co/M4uYYMEGTa
We shared exciting #IntelligentSwarming updates last week! We have it all covered in the @CSInnovation blog, including a recording of the Intelligent Swarming 101 presentation.
Below is a short snippet about the premise and why Intelligent Swarming is so powerful.
🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology!
This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. https://t.co/Pcjn4okNAI