Monique Cadena

Consortium Innovator | Always looking for ways to improve employee and customer experiences.

[Monique Cadena @MKCadena]

Check out my latest article: People Practices: The AI Advantage Nobody is Talking About https://t.co/8TuqdGB8rI via @LinkedIn

[Consortium for Service Innovation @CSInnovation]

Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!

[Monique Cadena @MKCadena]

“KCS VIBE FOR LIFE” 🎉 @MmeFab
I will be waiting for the song to come out.

[asponline @asponline2]

ASP Best Support Websites of 2022 - https://t.co/G2qJprTniA

[Consortium for Service Innovation @CSInnovation]

Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers.

#winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement

https://t.co/a1Mh7IkUTF

[Monique Cadena @MKCadena]

If #KCS has been on your mind, your curious, or want to know what the hype is about… You need to sign up for this! I’m a big fan of DBKAY & ASSOCIATES! #kcsleaders #recommendation #knowledge #km

[Consortium for Service Innovation @CSInnovation]

Lots of action so far this year!

✅ Community News
✅ New Members
✅ Public Event Recordings and Recaps
✅ Member-Only Event Recordings and Resources
✅ Behind The Scenes

https://t.co/qurSI56oPx

[Monique Cadena @MKCadena]

Take advantage of learning from the great @dbkayanda !!

[Monique Cadena @MKCadena]

Ping Identity is looking for Senior Cloud Identity Engineer. Learn more or Jobvite a friend. https://t.co/tkEfa9kMTS

[Consortium for Service Innovation @CSInnovation]

Please joins us on April 14 to learn the fundamentals of #IntelligentSwarming and how it can benefit your organization!

https://t.co/a1Mh7IkUTF

[Monique Cadena @MKCadena]

Our top KDE loved this class! I highly recommend it! #KCS #selfservice #KDE #digitalsupport

[Monique Cadena @MKCadena]

If you missed this- you missed out! Our crew representing! I hope you registered (you’ll get the recording). If not, but your a Consortium member check the wiki!

[KCS In Action @KCSinAction]

@ChristinaRoosen & Laurence Leccia present how Knowledge Domain Experts @Akamai use information about the use of the knowledge base to improve it.

February 24 @ 8-9 am Pacific
https://t.co/iaNbZH57bl

[Consortium for Service Innovation @CSInnovation]

Is #KCS more about tools and technology or people and process?

Obviously that's a trick question because you should already know the answer! But you can hear Director of Member Engagement @Sara_inquirer chat about that and more on this @Pioneer_KS podcast.

[KCS In Action @KCSinAction]

“#KCS coaches do want to continue to grow and quite often move on from their current position. Make sure to have a plan to train new coaches.” - Cheryl Wickwire

[KCS In Action @KCSinAction]

Happening now! @acdntlpoet @MKCadena and @MsNudelman describing their #KCS coaching programs https://t.co/zPfLbL3IV6

[Kelly Murray @MmeFab]

“ESP does not work. Don’t expect #KCS coaches to know or remember it all.” -@MKCadena on maximizing success with coaching. 😆 Coaches need care & clarity!

[Consortium for Service Innovation @CSInnovation]

Our 2021 Virtual Member Summit is only 4 weeks from today! 🎉

https://t.co/9W1uPSrija

[Consortium for Service Innovation @CSInnovation]

We are thrilled to welcome @yext as the newest Member of the Consortium for Service Innovation!

https://t.co/bfw0DDeb7d

[KCS In Action @KCSinAction]

Learn how Veritas delivers on-demand #KCS reporting at the next KCS in Action call: Tue May 25 at 8 am PT https://t.co/RkXLgdADJg

[KCS In Action @KCSinAction]

What’s a Social Knowledge Domain Expert? Join @Quest’s Jorge Carrasco on Tue 27 April at 10 am PDT to find out. #KCS https://t.co/3t1PidVTm4