Consortium for Service Innovation

Non-profit alliance of customer-centric companies doing R&D on customer engagement. Always looking for a few good thinkers. Tweets by @Sara_inquirer & @mmefab

[KCS In Action @KCSinAction]

ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide!

Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members.

Recommended viewing for anyone on any part of a #KCS journey!

https://t.co/y4mSYF3dzd

[Consortium for Service Innovation @CSInnovation]

@alayev_mark @thread_magic_ Thanks for letting us know! Responded via email. Cheers!

[KCS In Action @KCSinAction]

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap.

Public Virtual Event, November 17, 8-9am Pacific

https://t.co/qsO8jvkSo4

[KCS In Action @KCSinAction]

Thanks to this team of @CSInnovation Members for leading a great convo!

Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys.

Summary of changes + recording: https://t.co/MxlbojKdT6

[Consortium for Service Innovation @CSInnovation]

No such thing as too much knowledge!

We love seeing the new logo out and about 😍

[KCS In Action @KCSinAction]

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide!

--A summary of changes: https://t.co/Mxlbok1gV6

--Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes!

https://t.co/KdmWWV6viA

[KCS In Action @KCSinAction]

Community Announcement!

Along with the new look for @CSInnovation, the KCS Academy name has been retired.

We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*

[Consortium for Service Innovation @CSInnovation]

HUGE thanks to our partners behind the scenes on this massive project: @MRWweb for all things #Wordpress and @weihercreative for all things #graphicdesign. We could not have accomplished this without you 🙌

[Consortium for Service Innovation @CSInnovation]

We are incredibly excited to announce the launch of our BRAND NEW website, along with a new logo -- 30 years in the making!

https://t.co/5UBLlCGqmw

We are thrilled to share this new look on our redesigned website and looking forward to what the next 30 years will bring!

[Consortium for Service Innovation @CSInnovation]

The world has changed dramatically since we got started in 1992 (there were only 10 websites at the time!), but one thing has not changed:

We are a community of passionate, thoughtful people coming together to challenge the status quo and looking to the future of engagement.

[Consortium for Service Innovation @CSInnovation]

English is cool and all 😂

@proaccessio we appreciate everything you do to help more global folks experience the benefits of #KCS! 🙌

[Consortium for Service Innovation @CSInnovation]

We shared some big news yesterday... we have a new look! Please meet our new logo and you can look forward to a brand new website launching next week!

[Consortium for Service Innovation @CSInnovation]

Meet our Member Summit 2022 presenters! Learn from these experts + the always-insightful Open Space sessions where all attendees contribute to the agenda...

Virtual Member Summit Sep 27-29: https://t.co/oya13239xz

Public Member Summit Recap Oct 6: https://t.co/aqopEnPPxz

[Consortium for Service Innovation @CSInnovation]

We're looking forward to learning from Members at @pingidentity, @Akamai, DB Kay & Associates, @F5, @SmarshInc, @thermosci, @Novavax, @PAR_Tech, @NetApp, and more.

PLUS in case you missed the memo, there will be some exciting announcements!

[Consortium for Service Innovation @CSInnovation]

Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!

[Consortium for Service Innovation @CSInnovation]

@proaccessio 👀

[Consortium for Service Innovation @CSInnovation]

Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors!

https://t.co/sdvZkOpyIU

[KCS In Action @KCSinAction]

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS!

Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org.

https://t.co/DQK3smnG03

[Consortium for Service Innovation @CSInnovation]

✅ Culture Prompts: Align your team around adaptive qualities
✅ Interviewing: Find the right people or the right company
✅ Leadership: Create conditions in which adaptive people thrive
✅ Additional Resources: Articles and books for additional exploration

[Consortium for Service Innovation @CSInnovation]

Are you currently #hiring or #OpenToWork? Then #NurturingAnAdaptiveWorkforce could be for you!

Bonus: Good employee experiences create good customer experiences.

https://t.co/JW44rqvJwq