Karen Clements

[Karen Clements @KarenSClements]

@Eurostar I am trying to change a journey online but no dates are available. Noone able to help online or on the phone. Any ideas? Thank you.

[Karen Clements @KarenSClements]

@Uber_Support my food order did not arrive and I was unable to contact the driver. He/she would not andwer the call. When I go to support on the app and enter the information I get a page of text regarding reimbursement but no facility to progress my claim. Please advise

[Karen Clements @KarenSClements]

@Ryanair are you actually serious that you cannot refund a bag that I accidentally booked and paid for and don’t need???????????????????????????

[Karen Clements @KarenSClements]

@hugorifkind @PJKeay Still is. Last time I checked. Let’s hope the best is yet to come…

[Karen Clements @KarenSClements]

@easyJet I paid twice for my case to go in the hold. I get that a case takes up space, makes a plane heavier etc and that we cover the cost of the fuel etc but this is cynical and rampant fuckery in the extreme.

[Karen Clements @KarenSClements]

@easyJet you really are greedy fuckers. My husband kindly booked me a flight from Brussels to Geneva and checked me in. I got to the gate only to be told that I had to pay to take my case into the cabin as he had paid for it to go in the hold (unbeknownst to me). Paid twice. Thx.

[Karen Clements @KarenSClements]

@Eurostar I am unable to book travel for any date other than today. Is it me or the app?

[Karen Clements @KarenSClements]

@Eurostar It’s not the delay, it’s the lack of communication. You don’t seem to understand the basic principles of customer service.

[Karen Clements @KarenSClements]

@Eurostar you have surpassed yourself: nearly 50 minutes to say nothing!

[Karen Clements @KarenSClements]

@easyJet every single flight I have taken to or from Geneva in the past four years has been delayed by at least one hour. Why is that? And is this the service to expect for the foreseeable?

[Karen Clements @KarenSClements]

@easyJet my family and I have taken 10 flights this summer and not one of them has landed on time, at least 2 of them being over 4 hours late. What is your problem?

[Karen Clements @KarenSClements]

@virginmedia internet down in London N16 till 9 February. Compensation if we get it will barely cover a cup of tea. How do you suggest I run my business?

[Karen Clements @KarenSClements]

@VodafoneUK I have been overcharged and I cannot get through to a human being. I have tried the bot and calling but I keep getting referred to services I do not need

[Karen Clements @KarenSClements]

@Eurostar I have received a message from you saying you will respond to my question within 28 days. But I am due to travel next Tuesday.

[Karen Clements @KarenSClements]

@hmunitedkingdom just bought these for £24 in your Regent Street store. Hmmmm.

[Karen Clements @KarenSClements]

@lastminute_com you are incompetent criminals. Our flight has been cancelled but apparently you can’t deal with an airline to rebook us 24 hrs before a flight!

[Karen Clements @KarenSClements]

@jeffreykboakye @cerysmatthews This is the best programme on radio ever.

[Karen Clements @KarenSClements]

@Eurostar any idea what we are waiting for? The 18.22 is half an hour late to depart and no info whatsoever…

[Karen Clements @KarenSClements]

@LeShuttle According to your website passport controls are ‘fluid’. But we haven’t moved for 25
Mins. Could you please let us know what is going on?

[Karen Clements @KarenSClements]

@LeShuttle Can you update me on the situation with flexiplus passengers arriving at Folkestone? I took out a small mortgage to pay for flexiplus precisely in order to avoid delays as I have to get to Brussels by 5pm. We have been at a standstill for 20 mins at Passport control.