Kathleen Hall

Tech writer and journalist

[Catturd ™ @catturd2]

WTF? Is this real?

[Kathleen Hall @KatHall42]

@WarwickCastle hi, please can you help. I was trying to book tickets using a Big Ticket Savings code. I bought the Cadbury product today and the code is valid until June 2025. Tickets are available for the date we want, but when I input the code it says it's no longer valid

[Kathleen Hall @KatHall42]

@sainsburys Thanks so much 😊

[Kathleen Hall @KatHall42]

@sainsburys hello my order has not arrived. I've tried calling and sending a DM message, but am not getting anywhere with the automated responses! Please can you help

[Kathleen Hall @KatHall42]

@BootsHelp Thanks for explaining Ryan - interesting to know. I do think this will ultimately put people off shopping in-store.

[Kathleen Hall @KatHall42]

@BootsUK hello. I have a quick question: how come the prices you offer online aren't the same in-store?

[Kathleen Hall @KatHall42]

@BootsHelp Thanks - I won't bother going into the store in future. (In fact, it was a bit of a waste of time today).

[Kathleen Hall @KatHall42]

@OnionViews @RoyalMailHelp @Sprinklr Ah well, worth a try...

[Kathleen Hall @KatHall42]

@RoyalMail hi I sent some very important documents on Friday last week by special delivery and they've still not arrived. Obviously appreciate the strike's been on but am now quite concerned. Can you advise when they might arrive?

[Kathleen Hall @KatHall42]

@RoyalMailHelp Thanks have just sent a DM

[Kathleen Hall @KatHall42]

https://t.co/m7yaw19GNU

[Kathleen Hall @KatHall42]

https://t.co/m7yaw19GNU

[Kathleen Hall @KatHall42]

@sainsburys Thanks John. There's clearly an issue with your systems. An hour is far too long to wait. Hanging up now. Am very disappointed.

[Kathleen Hall @KatHall42]

@sainsburys Hi, wondered if you could help. Just got an email to say my card wasn't working - 20 mins into my delivery spot. I've been on the helpline for 30 mins now and no one is picking up. Does this mean my order will no longer come today? Thanks

[Kathleen Hall @KatHall42]

@paulcraigyyy @sainsburys I've been on the phone for 45 minutes now. Really frustrating to send an alert about an issue so late in the day and then have no one on the phones to resolve the problem!

[Kathleen Hall @KatHall42]

@sainsburys Thanks. I don't suppose you know what the wait time is? I'm not sure how much longer I'll be able to stay on the line

[Kathleen Hall @KatHall42]

@Tate Hi. Really disappointed to have joined as a member to get tickets to the Infinity Mirror Rooms exhibition. After waiting 4 hours I was unable to book, despite it saying there were tickets available.

[Jasper Jackson @JaspJackson]

This was a big team effort that would have been impossible without the reporting from @berhe_lucy, @KatHall42 and @ZekuZelalem.

[Kathleen Hall @KatHall42]

@trihybrid Hi Six. Would you be able to follow me? I'd like to send a DM

[Kathleen Hall @KatHall42]

@ntouk @alan_mather What season are we on now..?