Former journo who swapped sides to help people deal with the media. Media trainer, crisis comms expert, director of @capitalbmedia and trainer for @CIPR_UK
@HMRCcustomers Thanks. It won't let me correct online because of the date I put in for moving. It has also created made up names. I have written a letter to explain, as rather complicated! But thanks for your response
Shout out to @LNER staff for their patience and humour on last night's 18.15 from Leeds to London and the 18.03 back tonight, including making sure a thirsty dog got a drink.
Having childhood flashbacks with #antiquesroadshow@BBC_ARoadshow
Somewhere in a garden in Cambridge is a Major Matt Mason doll me and my brother (for some reason) buried ... and then couldn't find when we moved
Just a big thank you to @BandQ for quickly sorting out the gift voucher I managed to send to the wrong email address while having a senior moment....
Think I'd better stick to old fashioned vouchers in a card I can post....
#gettingold
Travelled up last night thinking I'll get a good night's sleep before running today's training.
Didn't count on the fire alarm going off in the hotel π
Dear @thorntonschocs refunding the Β£5.95 'named day delivery' fee does not really make up for failing to deliver the chocolates to my mum in her nursing home on her actual 91st birthday (yesterday)
#customerservicefail
I donβt know which is funnier, Gillian Keegan thinking she has done a βfucking good jobβ, or her blaming everyone else for βsitting on their arsesβ.
#RAAC
@VPointon Back in the 1970s I used to spend most Sundays kicking a football against a wall.
I briefly trained with the Norwich women's team.
If only I was 50 years younger!
Go #Lionesses