Lisa Kilby

[Lisa Kilby @Kilbybooty]

@easyJet Hi, please can you tell me how I apply for a refund of a flight which was delayed more than 5 hours? I did not fly on the delayed flight as I booked a later Easyjet flight rather than wait in the departure lounge for 10 hours.

[Lisa Kilby @Kilbybooty]

@AldiUK I used to love your Barista Oat Milk and bought it by the box, but since you made a 'new recipe' my tea and coffee now looks like pond water!! If it ain't broke don't fix it - please go back!!

[Lisa Kilby @Kilbybooty]

@ZARA_Care Hi, purchased in store in the UK

[Lisa Kilby @Kilbybooty]

@ZARA_Care Hi. Do you have an extended returns policy for Chrismtas please?

[Lisa Kilby @Kilbybooty]

@ZARA_Care The receipt says return by 16th Jan but most companies extend their return period for Christmas so I wondered if you have? If I miss the date for a refund can I exchange/credit note still?

[Lisa Kilby @Kilbybooty]

@tado Does the tado X preheat before you wake up? This is just as important (if not more so) than heating before I 'arrive'. I set my schedule for 21°C at 6am, but the heating seemed to come on at that time, rather making sure it was at that temp at that time..

[Lisa Kilby @Kilbybooty]

@EE Help!! I have landed in Egypt and have no network coverage whatsoever so cannot make or receive any calls or texts.

[Lisa Kilby @Kilbybooty]

@JGhelp Hi, why is there no 'say thanks' button under my donations please?

[Lisa Kilby @Kilbybooty]

@Se_Railway My Charing Cross train was cancelled from Maidstone East and I had to go to Victoria. Can I reclaim the cost of the onward tube journey?

[Lisa Kilby @Kilbybooty]

@MetroBank_Help Hi, I have just got to Spain and discovered my Metrobank card has expired. Why didn't I receive a new one?

[Lisa Kilby @Kilbybooty]

@easyJet Hi, why can't I see my boarding passes in the app anymore please?

[Lisa Kilby @Kilbybooty]

@QuickBooksUK I need you to follow me so I can send a DM please.

[Lisa Kilby @Kilbybooty]

@QuickBooksUK Hi, how do I change the account my monthly DD comes out of please?

[Lisa Kilby @Kilbybooty]

@QuickBooksUK There is no subscriptions and billing option when I go to settings!

[Lisa Kilby @Kilbybooty]

@LSEcatering I have just been in the Shaw café and these were not the options on offer!

[Lisa Kilby @Kilbybooty]

@goustocooking Do you really think offering 20% off my next box is sufficient compensation for telling me at 13:35 on the day of delivery that my box has been cancelled? And you haven't even refunded me for the box - just put a credit on my account!

[Lisa Kilby @Kilbybooty]

@AldiUK How disappointing!

[Lisa Kilby @Kilbybooty]

@AldiUK Hi, do you sell couscous please?

[Lisa Kilby @Kilbybooty]

@TheBodyShopUK @TheVeganSociety Hi, does this mean every single item on your website certified vegan, even if it doesn't specifically say so? e.g. the Oils of Life Sleeping Cream.

[Lisa Kilby @Kilbybooty]

@TheBodyShopUK Hi, is every item on your website vegan friendly, even if it doesn't specifically say?