Klaus

Klaus is now Zendesk QA! Head over to @Zendesk for the freshest quality assurance updates.

[Klaus @klausapp]

Klaus is now @Zendesk QA! Get to know all the latest on AI-powered quality assurance right here: https://t.co/1Gmx1gimRO

[Klaus @klausapp]

Klaus joined the Zendesk family in February of this year. As many of you will have anticipated, this means that the quality tool you know & love is being fully embraced by the Zendesk product family.

✨ We are now Zendesk QA ✨

Read more: https://t.co/tWu9QGAK8W

[Zendesk @Zendesk]

👀 If you use Zendesk, make sure to save 30 minutes on March 5 for this: https://t.co/9kiItetpbd

Get your product questions answered live, and learn about:

💡 @klausapp and @tymeshift, our latest WEM solutions
🤖 #ZendeskAI advancements
🔐 New data privacy and security features

[Acton Capital @ActonCapital]

🐈Deal closed! Ready to drive exceptional #CX on a global scale: @klausapp, AI-powered QA specialist has now officially joined the portfolio of @Zendesk. Klaus is the perfect showcase for 🇪🇪’s startup DNA! 👉 @techcrunch https://t.co/pdwh4VtHyk cc. @icebreakervc, GFC, @creandum

[Klaus @klausapp]

Get ready to purr-fect your support game: Klaus is now officially a Zendesk company 🐾

[Zendesk @Zendesk]

🎉 It’s official, @klausapp joined the Zendesk family: https://t.co/0PXIc54fLF

The AI-powered quality assurance platform allows users to automate QA across 100 percent of customer support interactions, identifying gaps and improving overall quality of service at scale.

[Klaus @klausapp]

Paws for a moment – we’ve got some exciting news to share 🐾

Klaus has entered into an agreement to join the Zendesk family! This acquisition is a giant leap toward revolutionizing how we handle customer interactions.

[Zendesk @Zendesk]

Artificial intelligence 🤝 Personalized customer experience

🎯 We’re excited to announce Zendesk intends to acquire @KlausApp, the industry leading AI-powered quality management platform: https://t.co/SZK2EfIu56

[Acton Capital @ActonCapital]

Portfolio insights 🇪🇪: How to scale support in a growing SaaS company? @k6iva, co-founder @klausapp supports companies like @pipedrive @boltapp @glovo to drive revenue by quality customer service via @AdvanceB2B podcast🎧👉https://t.co/F1hzf3sZKF #EstonianMafia #EuropeanTech

[The Growth Hub Podcast @SaaSGrowthHub]

“One thing I’ve been saying for many years is that in SaaS, customer support is actually sales and marketing in disguise.”
—@k6iva, @klausapp

More from Martin Kõiva, CEO at Klaus, in this episode.

➡️ https://t.co/DiL8TqyPrL

[Klaus @klausapp]

Hi friends, we need your help 👋

We're creating our fourth-ever Customer Service Quality Benchmark Report with @Intercom, @AssembledHQ, and Support Driven.

Can you take our short survey? https://t.co/Zd2drY5ABy

You'll be entered to win Klaus swag!
#customerservice #CX

[Klaus @klausapp]

@panarasgr Sorry, we don't actively monitor this channel for support. Could you please write to us in the in-app chat. I was not able to find any tickets from you, unfortunately.
– Merily

[Customer Contact Week @CustContactWeek]

No cap - the #CCWVegas Expo Hall will be epic! 🧢

Set your alarms for 10am Wednesday as we officially open the doors to a world of #CX learning and networking inside #CaesarsForum. ⏰

#CustomerContact #CallCenter #CustomerService #events #Vegasevents

[Revolgy @Revolgy]

Yesterday's meetup in Tallinn was fantastic, we had a great time! Thank you to all the speakers - Dan Renwick, @Agur @Pipedrive, Mervi Sepp Rei @klausapp, Taivo Türnpu Fairown, Juan J. Borras, @outvio and @Revolgy . We look forward to the next time! #latitude59 #revolgy

[The Growth Hub Podcast @SaaSGrowthHub]

“One thing I’ve been saying for many years is that in SaaS, customer support is actually sales and marketing in disguise.”
—@k6iva, @klausapp

More from Martin Kõiva, CEO at Klaus, in this episode: https://t.co/9ZcxZCOlzI

[Slite @slitehq]

📣 Support teams, listen up! We're partnering with @tymeshift and @klausapp for a game-changing webinar on Boosting CX with Internal Docs. Anouk, Paule & Riley will be there to share expert tips. Secure your spot now and level up your support game! 👊 #CustomerSupport #Webinar

[Klaus @klausapp]

💫 30 Most Influential People in Customer Service 💫

Does someone you know deserve recognition?

Endorse a peer, someone leading the way in CX, or a company that goes above & beyond regarding customer support.

Nominate here ⬇
https://t.co/UgFHa6wzFP

#customerservice #CX

[Klaus @klausapp]

100% CSAT is just a misspelling of 100% CATS

[Katheriin @kathliibert]

@elonmusk @klausapp 👀

[Klaus @klausapp]

5/5

Download now to see how your #customersupport team matches up!

📈 Get the report here: https://t.co/kqGLcv2lO0 📈

[Klaus @klausapp]

1/5

🚀 Our Support Quality Benchmark Report 2023 is out!

➝ 4,050 support professionals surveyed
➝ Insider advice from @Intercom, @Aircall, and cats (@Klaus)
➝ Support metric benchmarks calculated & explained

More in 🧵

[Klaus @klausapp]

4/5

"It's critical to eliminate points of friction by providing our customer service employees with all-in-one communications systems to ensure we're setting them up for success + letting them focus on what matters: the customers."

Michael Haske (@RainmakerYoda)
CEO, Aircall