Krystal Scruggs

[Krystal Scruggs @Kryssay]

@ultabeauty
I need someone at the corporate level to address what has happened to my account.

I have been a loyal customer and Diamond Member for several years and have spent well over $3,000 with Ulta. I am now blocked from making ANY online purchases, including purchases connected to the Diamond promotions Ulta continues to send me.

Ulta's explanation is that it supposedly found “multiple identities and payment methods” associated with my orders and that my activity is “not typical” of someone purchasing for themselves or giving gifts.

I dispute that characterization completely.

I have asked Ulta to correct this situation, yet instead of providing the specific transactions or information supposedly supporting this allegation, I continue to receive essentially the same vague explanation.

If Ulta is going to make a factual allegation about a longtime customer's account and use it to restrict that customer from online shopping, then Ulta should be prepared to substantiate it.

Tell me:

• What “multiple identities” are supposedly associated with my account?
• What payment methods are supposedly problematic?
• Which orders are in question?
• When did this alleged activity occur?
• What opportunity does a customer have to dispute or correct inaccurate information?

Meanwhile, Ulta continues sending me Diamond Member offers that I cannot fully use because Ulta has blocked my online purchasing privileges.

I have filed a BBB complaint and am escalating this matter through consumer-protection channels as well.

I am not asking for special treatment. I am asking Ulta to review the facts, correct inaccurate information associated with my account, and restore my online purchasing access if it cannot substantiate the allegation being made against me.

I would appreciate an actual investigation and response from someone empowered to resolve this and NOT another form letter.

[Krystal Scruggs @Kryssay]

@UberEats My order was completely incorrect, I spent $45 and you tried to say $2 was the most they could provide for the incorrect order? No, not okay, filing a BBB and CPA complaint immediately.

[Krystal Scruggs @Kryssay]

@UPS I am disappointed. I’ve been waiting for a package that is sitting stagnant for over five days with no support from UPS customer service representatives or supervisors. I have to open a BBB complaint and Consumer Affairs complaint due to the inaction and treatment by UPS.

[Krystal Scruggs @Kryssay]

@Crocs I am very upset with Crocs and their customer service. I ordered items over two weeks ago and have not received them due to Crocs mislabeling my package. They have not provided the support necessary to rectify their error and the items are no longer available. BBB is next.

[Krystal Scruggs @Kryssay]

@TMobile I received very poor customer service I have received by more than one representative. I’m appalled lies at the lies and the support that I was denied after being a customer for over 15 years. I am so upset that I will be taking this to Office of the President and beyond

[Krystal Scruggs @Kryssay]

@ultabeauty Just FYI, the link for the AG perfume deal is to Marc Jacobs perfume still and not Ariana Grande’s perfume. ❤️

[Krystal Scruggs @Kryssay]

@dominos So, our office ordered Domino's and it was supposed to be delivered 45 minutes ago. The 'tracker' says it's not even been started at all and they will not pick up the phone and have made zero contact with our office. Terrible customer service and will not be accepted!

[Krystal Scruggs @Kryssay]

@FashionNovaHelp I am very upset at FashionNova. Yesterday, BEFORE 12:00PM, I ordered and was promised delivery today, April 12. No communication after order receipt email. No delivery. Not even shipped! Ruined trip. FashionNova did not honor their word. Unbelievably upset.

[NASA @NASA]

Uranus. (Go ahead, get it out of your system. We tried.)⁣

Only Voyager 2 in the 1980s & Keck (with adaptive optics) have imaged the planet's rings before, and they've never been this clear. @NASAWebb highlights atmospheric features & 11 of its 13 rings: https://t.co/oWpw1ekldE

[Los Angeles Magazine @LAmag]

President Joe Biden photobombing VP Kamala Harris & newly nominated U.S. Labor Secretary Julie Su is the perfect pick-me-up we all need rn

[Janelle Monáe👽🚆🤖🚀🪐 @JanelleMonae]

🌹EBONY MAG🌹MARCH 2023🌹

[B Real ™ @B_Real]

We lost another legend of hip hop music and culture in my brother Trugoy aka Dave of De La Soul. His music will allow him to live in our hearts and minds as he is gone. But not only was he a great musician but he was a great human being. He meant a lot to us 🙏🏼

[Krystal Scruggs @Kryssay]

@Chime @Apotheke_co ✨ I'm manifesting big things this year ✨ Start your year with intention. Enter for a chance to win a Manifestation Kit from @Chime: https://t.co/LRqTtKFs5f #ChimeManifest #Sweeps

[Krystal Scruggs @Kryssay]

✨ I'm manifesting big things this year ✨ Start your year with intention. Enter for a chance to win a Manifestation Kit from @Chime: https://t.co/LRqTtKFs5f #ChimeManifest #Sweeps

[Cardi B @iamcardib]

I don’t give a deum how they flip it ,switch it,turn it ,toss it Casey Anthony is a disgrace of a mother and she shouldn’t have a uterus.I don’t feel bad for her or for the daddy YALL KNOW WHAT HAPPENED to that baby !!!!

[Krystal Scruggs @Kryssay]

@McDonalds Camp Merch is a MESS!! You have people waiting for access, they’ve waited for over two hours, and you disconnect them and there is no way to get back where they were.
This is BS, I’m disappointed in McDonald’s AND their inability to even try helping out a customer.

[Krystal Scruggs @Kryssay]

@Chime 😂😂😂 Right?! It’s so expensive and it’s just like cart shopping only once you get to the total. Like, nm. 😒

[Krystal Scruggs @Kryssay]

Whoa...#TMobileTuesdays is going BIG for their 5 Year #Thankiversary with awesome deals and free stuff ALL month! Check it out 👉📱🥳 #GetThanked @TMobile

[Krystal Scruggs @Kryssay]

@Chime Cute!!

[Marcus Turen @MarcusTuren]

When your cat gets ahold of your @Chime credit card and goes on a spending spree. Luckily it pays off each month automatically!