Lara Ellis

Frenchie become Londoner, working in tech. Lives for music, travel, cheese and loved ones (not in that order). Views are my own.

[Lara Ellis @LaraVEllis]

@ZARA_Care I have paid £79.98 for goods I did not receive because of an issue with your app. Weeks of back and forth with customer services to now get this… Really? Is this how little you value loyal customers…
Boycotting you now, adios 👋🏼

[Lara Ellis @LaraVEllis]

@forrester hi there, trying to access my corporate account but login has me stuck in a loop and customer services only available if logged in. Can you help? Thanks

[Lara Ellis @LaraVEllis]

@dhlexpressuk needed parcel urgently today, I’ve been in, left a note on the door - but just notified they attempted deliver and I was out? Please can someone assist asap

[Lara Ellis @LaraVEllis]

@thetrainline Hi there, can I travel on a super off peak train with an off peak split save ticket? I’ve booked the 16:26 from Euston to Birmingham New Street tomorrow and was hoping to catch the later 18:38 instead

[Lara Ellis @LaraVEllis]

@Gymshark_Help Placed an order on 11 June and it still hasn’t arrived. Messaged your support on Saturday and no response despite the 48-72hr SLA. What is going on? I’m £100 out of pocket with no goods and being ignored

[Lara Ellis @LaraVEllis]

@lexilauren2015 @billabong1973 I’m still waiting.... no acknowledgment of a return received or any updates on the status of the return 🤷🏼‍♀️ very worrying

[Lara Ellis @LaraVEllis]

@billabong1973 I am currently out of pocket by £510 whilst waiting to hear from you. Looking at your reviews on trustpilot I am now very worried https://t.co/uDLuvv9W3l

[Lara Ellis @LaraVEllis]

@billabong1973 due to a problem with your website I received the same order twice, I should not incur return costs for this!

[Lara Ellis @LaraVEllis]

@billabong1973 Can someone please come back to me about providing 2 returns labels please. I messaged you the other day and no one has replied

[Lara Ellis @LaraVEllis]

@sketch Keep getting an issue with elements I copy and paste onto an artboard disappearing... or being visible at first, then when I drag them around on the artboard they disappear. Is this a bug? Been happening for months and slows me down a lot!

[Lara Ellis @LaraVEllis]

@ASOS_HeretoHelp I have three items I need to return to you (one order from 12 May and another from 11 March) and haven’t been able to due to covid. I am finally able to return these however my account will not let me issue a returns code. Need help please!

[Lara Ellis @LaraVEllis]

@ASOS I have three items I need to return to you (one order from 12 May and another from 11 March) and haven’t been able to due to covid. I am finally able to return these however my account will not let me issue a returns code. Need help please!

[Lara Ellis @LaraVEllis]

@nationalrailenq Good morning, I am on the 0733 London Northwest Railway service from Birmingham New Street to London Euston. Are there any plug sockets on this train? Struggling to find any!

[Lara Ellis @LaraVEllis]

@Barbour Returned item 3 weeks ago and no news of refund; emailed you 4 days ago to chase and no reply. I am owed a lot of money. Please sort ASAP

[Lara Ellis @LaraVEllis]

Broken website wouldn’t let me check in, useless support line, 2 hours delay, no updates from staff, left standing in 40 degree corridor, no water or food, 3/4 toilets broken, rude staff. @vueling you are an absolute joke and it is safe to say this first experience is my last!

[Lara Ellis @LaraVEllis]

Hi @Atlassian I am stuck in a loop where I am locked out of my corporate account because of two-factor authentication. I never set this up and do not have a recovery key to log in to my account to change my settings. Please could you advise - there are no support contact details

[Lara Ellis @LaraVEllis]

@AskAmexUK Hi there, my British Airways points appear to have vanished for some reason - could you help? Thanks

[Chuck Rice ✍️ @chuckwired]

“It’s not enough to do a lot of up front thinking; you have to do a lot of course correction afterwards and along the way [to success].” – #nux7 via @cwodtke

[Lara Ellis @LaraVEllis]

@DeliverooHelp Placed an order and paid ~30 mins ago and not sure whether it is in progress as app has crashed and no confirmation email. Can you help?

[Lara Ellis @LaraVEllis]

Hey @AppleSupport received this earlier, haven’t purchased anything, safe to assume it’s spam?