Marie Dunaway

• #CommsPro in government • Chair of #GCS Heads of Internal Communications network for ALBs. • Part-time #fitnessprofessional, lover of animals, Views my own.

[Marie Dunaway @MarieDunaway]

@EastMidRailway @lori_nikole Appalling service at St Pancras tonight. No info given to staff. Have you declassified first class? Staff no nothing and passengers penned in.

[Marie Dunaway @MarieDunaway]

@EastMidRailway really poor communications at #kingscrossstpancras tonight. Confused and uninformed passengers and no communications between train operators.

[Marie Dunaway @MarieDunaway]

@NetworkRailKGX no one can hear your appalling tannoy which is making these delays even more frustrating for passengers. Also how do propose I get to Lincoln or even Newark today?!

[Marie Dunaway @MarieDunaway]

@GWRHelp There’s a risk of telling customers at too short notice or who need to make connections or other arrangements too late. (2/2)

[Marie Dunaway @MarieDunaway]

@GWRHelp I need to travel Worcester - Paddington on Monday 18/07 National Rail &your app say all trains cancelled? Are any services running? Doesn’t say what the amended timetable is? I don’t want to sit at a station for hours in extreme heat. Can you say which services will run?

[Marie Dunaway @MarieDunaway]

@GWRHelp Also your site (which I had checked already) doesn’t say anything specific about whether you’re running alternate services or which services may be more affected, aside from just “check before”. Are GWR planning on cancelling all services Worcester to London as my photo suggests?

[Marie Dunaway @MarieDunaway]

@GWRHelp So the answer is no, services won’t run at all between Worcester and Paddington after the 0726. I appreciate we can’t guess the temperatures (aside from it being very hot!) but based on that, you must have told your crews whether they are working or not tomorrow? 1/2

[Marie Dunaway @MarieDunaway]

@WestMidRailway And it’s a very poor service and needs complete review if you need to cancel local trains (not even medium or long distance ones) a full working day ahead to get the trains in the correct places. I also think you should inform your staff!

[Marie Dunaway @MarieDunaway]

@WestMidRailway why are no trains running Worcester to Kidderminster? Nothing on your website or national rail and staff in Worcester station didn’t know why either. Issue Stourbridge & snow hill earlier so what’s the problem and why haven’t you communicated? #westmidlandrailway

[Marie Dunaway @MarieDunaway]

@WestMidRailway Doesn’t say anything about Worcester. Perhaps you should update to state no trains Kidderminster to Worcester in the red text?

[Marie Dunaway @MarieDunaway]

@WestMidRailway So this means just no service all day between kidderminster and Worcester? The largest towns/cities in the county? And you haven’t communicated this on your website? Or told your staff? At least with strikes travellers can prepare and make alternative arrangements in advance.

[Marie Dunaway @MarieDunaway]

No reference to probs between Kiddi and Worcester?

[Marie Dunaway @MarieDunaway]

@TfL @Helen_r_w These stations seem to be affected more than others which is very unfair happening for well over 18 months. Perhaps recruiting more staff?

[Marie Dunaway @MarieDunaway]

@TfL yet AGAIN #TufnellPark station closed at no notice? When are you going to sort this out and get some more staff? #northernline I’m fed up for additional costs of travel and paying for a service I’m not receiving.

[Marie Dunaway @MarieDunaway]

@TfL #piccadillyline #coventgarden shoddy train & customer service today. 20 ppl on platform &carriages empty. Trains didn’t stop, no reason given, only when I requested. Apparently overcrowding? I was on a crammed service yesterday, you had no concerns about overcrowding then!

[Marie Dunaway @MarieDunaway]

Great new campaign from @LondonRecycles well timed with interest in #climatechange following #COP26 and its focus on #behaviourchange for millennials and Gen-Z. Interested how to encourage adoption of positive behaviour in older groups and other London communities too? #recycle

[Marie Dunaway @MarieDunaway]

@TfL lovely social for the match #tfl but I’m seriously fed up of poor #northernline service. #tufnellpark closed again early and Camden shut, with only 2 gates actually working to exit Kentish Town. What’s going on?!

[Marie Dunaway @MarieDunaway]

@TfL what’s going on with a 15min wait for a tube on the northern line southbound this afternoon? By the looks of the website all good service. Already having to deal with poor opening hours at Tufnell Park and now an overcrowded train!

[Marie Dunaway @MarieDunaway]

With thanks to @IABC and @Gallagher_Ex for a fascinating session on #StateoftheSector for #internalcommunications Clear to see that regardless of industry, Covid has accelerated change and what staff expect from their employer as part of their #EmployeeExperience #dataisking