Mike O’Callaghan-Staples

Head of Stations for East Midlands Railway #weareEMR Views are my own.

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@ChimeWhistle Rather than speculation is it not better to report the fact? Name the operator name the actual rather than spreading what is read as wild rumour ? Random safety related drama does nothing for anyone but cause undue panic, or do you just want likes, clicks and comments?

[Ricky Barsby @RickyBarsby]

Please check before you travel today with @nationalrailenq. Currently on an @LNER coach to Bedford. Whilst the weather is awful, this coach is clean, warm and comfortable. Well done @LNER

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@RAIL A pointless innovation when rail and tram transport are proven methods, millions spent innovating when we could’ve simply built a tram. Invest in proven methods and build sustainable transport to grow the economy.

[Ricky Barsby @RickyBarsby]

📣Well done to all involved for a successful test run 🛤️ along @NetworkRailEM into St Pancras overnight. Fantastic work by @GBRailfreight, @LNER, @EastMidRailway and @HitachiRailENG. 🦺

[East Midlands Railway (EMR) @EastMidRailway]

Safeguarding is everybody’s responsibility. If you suspect a person is vulnerable and may need help, please alert a member of staff or text the @BTP on 61016.

Small actions save lives.

[East Midlands Railway (EMR) @EastMidRailway]

We've been busy upgrading a few EMR facilities at London St Pancras to make travelling with us simpler, smoother and speedier.

We have increased the number of ticket gates, which enables us to optimise the flow of customers more efficiently and speed up boarding and exiting. We have also opened a new Travel Centre and Assistance Lounge, situated nearby platforms 1-4, providing convenient access to ticketing and travel advice, as well as a dedicated comfortable waiting area for those requiring assistance.

Find out more 👇
https://t.co/exjEH4F5QP

[Network Rail East Midlands @NetworkRailEM]

Our partner @splpowerlinesuk explains #ChristmasRailWorks to upgrade overhead line equipment South of Bedford to ensure @eastmidrailway new trains can travel at up to 125mph. This will also impact @TLRailUK We're working 21-29 Dec. Please check your full journey before you travel

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@newdawn75 @TheTransportHub @EastMidRailway @StPancrasInt Hi Sarah, we have actually relocated our travel centre closer to our platforms and in doing so provided an assistance lounge that is now staffed ensuring all customers can travel with ease. We look forward to seeing you in our new space next time you visit

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@benn_elisbenn @TheTransportHub @EastMidRailway @StPancrasInt Our amazing team of travel advisors are now based upstairs in the Grand Terrace next to the EMR platforms. Our new Travel Centre brings ticket retail together with our Accessible travel lounge making journeys smoother for everyone. @EastMidRailway #travelcentre #journeymakers

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@TheTransportHub @EastMidRailway @StPancrasInt Our amazing team of travel advisors are now based upstairs in the Grand Terrace next to the EMR platforms. Our new Travel Centre brings ticket retail together with our Accessible travel lounge making journeys smoother for everyone. @EastMidRailway #travelcentre #journeymakers

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@CharityShopSue really hope you made it to Derby today. Hope your mobile data sorted itself out but happy to help you complete your journey! Let’s call it a managers special from one to the GOAT 😂

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@ehaybale @nikkybelper @EastMidRailway Perfect 👌 thanks for your feedback we are working hard to improve the experience in @StPancrasInt during busier periods

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@ehaybale @nikkybelper @EastMidRailway Sorry to hear this, what time were you at the station today? My team can look into what went wrong when you were travelling.

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@poggs Thanks for the positive feedback, our teams have worked hard to learn lessons and make our customer experience better for this Easter weekend! @EastMidRailway

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@ehaybale @nikkybelper @EastMidRailway If you have a reservation please follow station signage and direction from staff to join the reservation queue. Customers holding reservations will be boarded before those in destination queues. Queue length will vary across the day. Have a great weekend

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@huwforsey @EastMidRailway Customers travelling with seat reservations will be boarded first as long as they are in relevant queue in advance of train boarding. Please speak to one of my station team who can direct you and advise which queue you should be in.

[Mike O’Callaghan-Staples @MichaelOC_EMR]

@IncMonocle Awkward 😬

[St. Pancras International @StPancrasInt]

Due to maintenance works in the main concourse, the Elton John piano is currently out of use. Those looking to play the piano can use the piano near International Arrivals. We look forward to reopening the Elton John piano tomorrow in a location away from the ongoing works.

[East Midlands Railway (EMR) @EastMidRailway]

For the eighth year in a row, we are extremely proud to be certified as a Top Employer for 2024, highlighting our dedication to bettering work practices for the development and well-being of our employees 🥳

Find out more here 👇
https://t.co/UI6qacXCB0

[East Midlands Railway (EMR) @EastMidRailway]

Our timetable is changing from Sunday 10 December, bringing you more EMR Regional services.

We will also be trialling our Class 170 trains on the Liverpool - Norwich route, providing more seats at times most customers want to travel 🚈

Find out more 👇
https://t.co/qp7a5mfUYQ

[Mike O’Callaghan-Staples @MichaelOC_EMR]

Great to have you over the road @NEMartijn !