Mike Knudtsen

[Mike Knudtsen @MKnudtsen]

Exciting news! We've enhanced @cresta Insights with major updates to AI Analyst and Topic Discovery, along with the new Real-Time Trends capability.

https://t.co/e5GImzx6Pp

[Mike Knudtsen @MKnudtsen]

🌊 #CrestaWAVE 2026 is back!

@cresta is bringing together CX leaders for three days at the Four Seasons Nashville from December 7-9, focused on the future of AI-powered customer experience.

Request your invite: https://t.co/R1gJg8PFZ0

[Mike Knudtsen @MKnudtsen]

@CWPAWaterPolo Assume you have to be located east of the Mississippi? :)

[Mike Knudtsen @MKnudtsen]

No longer relying on "the next call" as your only practice.

@cresta Training Simulator replaces scripted role-play with live, dynamic AI simulations giving agents real practice before going live.

https://t.co/qwNvVltWWv

[Mike Knudtsen @MKnudtsen]

@cresta As someone who genuinely dislikes role-playing exercises, I have to say this is fantastic. What a gift to both agents and customers.

[Mike Knudtsen @MKnudtsen]

Play Ball! Cresta & the New York Metropolitans! https://t.co/3SmvdmTKvw

[Mike Knudtsen @MKnudtsen]

AI Agent Testing 2.0 by @cresta is here — rigorous, ongoing testing at enterprise scale.

✅ A clear standard for agent behavior
✅ Evaluators aligned to human judgment
✅ Comprehensive coverage with less manual effort

Learn more:https://t.co/gRw0NzNTgG

[Mike Knudtsen @MKnudtsen]

AI is redesigning CX work, not eliminating it. @cresta surveyed 300 CX leaders and found 76% of conversations involve both humans and AI, and 95% say AI is creating new career opportunities.

The hybrid workforce model is here ✅ Get the full report here: https://t.co/GsEsdCAYyC

[Mike Knudtsen @MKnudtsen]

Headed to #CCW2026 in Las Vegas? So is @cresta!

We’ll be at Booth 538 all week with live AI Agent demos, and we're excited to unveil our exclusive speakeasy with TELUS Digital at the conference 🥂

If you’re going to be there, connect with our team ➡️ https://t.co/2n2PesyIlJ

[Mike Knudtsen @MKnudtsen]

The best AI platforms don't just keep up with your business, they grow with it 🌱

Seeing platforms evolve alongside the business is what makes the difference, and what we aim to build at Cresta.

https://t.co/K9vQ02wfD2

[Mike Knudtsen @MKnudtsen]

From disruption recovery to loyalty growth, AI agents are redefining CX in travel and hospitality.

@cresta's latest eBook breaks down high-impact use cases across:
✈️ Airlines
🏨 Hotels and lodging
🛳 Cruise lines and timeshares

Download it here ➡️ https://t.co/yrCVKLd4NK

[Mike Knudtsen @MKnudtsen]

@Cresta AI Analyst has automated 2M+ hours of research and analysis — in less than a year.

Enterprise teams can now ask questions in plain language and instantly get customer insights. No more months of combing through calls.

https://t.co/ioSfucgA4x

[Mike Knudtsen @MKnudtsen]

A much more insightful (and less awkward) interaction than another recent interview... 🤣
@gamestop @eBay #halfcashhalfstock

[Cresta @cresta]

Behind the scenes at @CNBC 🎥

👀 Missed it? Catch @ping_wu on @SquawkCNBC here: https://t.co/LBbj5PGGfk

[Mike Knudtsen @MKnudtsen]

Cresta is hosting a Forward Deployed Social at NY Tech Week on June 3. It's an invite-only evening for the operators and builders turning AI demos into production reality.

Get all the details and register to join here: https://t.co/45AX8fGYhZ

#AI #NYC #NewYork #CX

[Mike Knudtsen @MKnudtsen]

Great perspective from the Achieve team on their approach to implementing AI. With @cresta, they’re empowering agents to do their jobs better, which makes a real difference for both teams and customers.

[Mike Knudtsen @MKnudtsen]

@epaleezeldin Trump probably thinks the pollution is foreign because the skies are brown. 🤡

[Mike Knudtsen @MKnudtsen]

A milestone down, many more to go. Today marks day one! Let's GO! @Cresta 🌊🌊🌊

[Cresta @cresta]

HUGE news:

1⃣ @dougleone (Partner at @sequoia) is now Chairman of our Board.
2⃣ @carl_eschenbach (Partner at Sequoia and former @Workday CEO) is rejoining our Board.
3⃣ We’ve officially crossed $100M ARR, and our growth is only accelerating.

More info 🔗 https://t.co/vAnlXrmGW4

[Mike Knudtsen @MKnudtsen]

LFG! @cresta

Exclusive: a16z, Sequoia-backed AI startup hits $100M ARR

https://t.co/uNly3BOY2x

[Mike Knudtsen @MKnudtsen]

Helping people build stronger financial futures isn’t easy. That’s what makes Achieve’s work so important.

With @Cresta, they’ve driven:
✔️ 75% less after call work
✔️ 50% lower hold times
✔️ 26% productivity gain