Hi @Shopify You just took down my Shopify Payments store that's doing $10M anually, with a chargeback rate of 0.1%. Support not helping a bit, absolutely ridicoulous.
Can you please take a look?
@harleyf@ShopifySupport
You deliberately left out key facts to paint Rob as scammer but conveniently left out all important pieces of how everything turned down:
The Reality:
Amazon permanently banned TSG's account with hundreds of thousands held in it. They kept investing in inventory thinking it was temporary. By the time they realized it was permanent, they were already deep.
TikTok Shop doesn't turn profit for most organic brands you see - it barely breaks even or runs at a loss for the most part. The only reason to run it is Amazon spillover and that's the bottomline for most brands and its very strategic too. Amazon = All Profits, Tiktok Shop = Scaling to have spillover on Amazon. No Amazon = barely any profit, and no business. And then, the brand filed bankruptcy (What I and all of you have heard through announcements).
Once they filed bankruptcy, Rob lost control of everything in the brand. All assets, bank accounts, revenue - the lenders took over the assets and everything. Every dollar TikTok Shop generates goes straight to creditors, not Rob. You know this too @thecorgiman, but deliberately omitted it.
TSG owes the money, not Rob personally. That's the whole reason why we have LLCs. To protect yourself from liability. He has zero access or control to any of the TSG's assets after bankruptcy was filed. Did you guys lose 100s of thousands of dollars combined? Yes. Did Rob lost the brands that would've sold a few years later at upwards of $100M valuation? Yes. Everyone lost in this situation.
However, You guys combined made millions together with TSG too when things were good. Now that the company collapsed through circumstances outside Rob's control for the most part, you're here throwing him under the bus.
Am I choosing sides here? Absolutely not. I'm making everyone aware of what really happened. And by the way, You had all this information and chose to hide it. That's very calculated too.