@Argos_Online been waiting nearly a month for a collection and cannot get any assistance, I speak to humans who tell me they will look into it… need help
@RoyalMail any idea when my delivery will arrive? 1. Missed you, don’t do anything we will deliver next working day… 4 days later nothing. Arrange delivery for Friday, still waiting. Not good enough
@Barclays anyone working in the business team today been on hold for 43 minutes so far - others have jobs and meetings to lengthy hold times do lead to customer frustration! Can you confirm business hours
@MayorofLondon@tfl honestly so here I am two months on calling you again due to yet another alleged #glitch in Your system… funny that my son in parallel has issues due to a glitch in your system. Your systems are shocking and again my time is being wasted
This will be my last attempt to contact you to resolve I have explained and I have the documented steps I have followed to resolve. I won’t be paying any charges expect the charge to travel through the tunnel as my car was and is registered with an autopay account 5/5
@MayorofLondon wow @TFL customer services and charges! We have an account on auto pay you deposited monies in my bank account then sent me a suspension notice a few days later I called,sorted and now I get a penalty notice for £180 for a £4 crossing and humans can’t help
There is nobody in the department that can authorise. I use this platform and am told to call and they can help me over the phone.
This smacks to me that we have staff that either need training so there is a templated process or some staff care and others care little 4/5
@TfL I did call the above number and was told categorically that nobody on the end of that number could resolve it for me! I HAVE to write in to challenge so please which is it? I refer you to the above about frustration 6 phone calls I’ve made in total with time I simply don’t have
But so do we, YOU deposited monies in my account which I cannot fathom YOU suspended my account & now due to the date of the crossing WE are at fault as the vehicle was not covered unbeknown to us & we get a fine for £180 £90 if we pay it quick! It’s fair to say I won’t be paying
I have to contest in writing to something that’s not my fault?
Your website is rubbish your phone system is rubbish and your staff are so bound by process it’s little wonder people loose it - I appreciate the auto cue that staff deserve courtesy and respect they absolutely do
@ClubroomsbyNo1 wow what customer service, really saddened having used you a few times at our most recent experience at clubrooms Gatwick north - I’d like to discuss further please
@phsgroup Any chance you
Could ask one of your staff members to stop parking his large vehicle directly outside my house for days on end. He has a drive, two cars on it and lives way up the street from me. Appreciate taxed and all that but why do I need to look at it