Nancy Sampoorna

Tech/TV/Music/Film. Like everyone else.

[Nancy Sampoorna @NancySampoorna]

@TfL I topped up my Oyster, but was not able to collect it within the allocated time so am expecting a refund. How long does this take? It’s been 3 days since the end of the collection window

[Nancy Sampoorna @NancySampoorna]

@VirginAtlantic I’m only asking about hand luggage so the calculator is not helpful. The flight number when booked was AF but also shows as VS online

[Nancy Sampoorna @NancySampoorna]

@VirginAtlantic I’m going on a flight booked via Air France but operated by you. Can you confirm the hand baggage allowance is your allowance not theirs, so is 10kg 23x36x56cm plus personal item? And this personal item could be eg rucksack that could be used for a laptop?

[Nancy Sampoorna @NancySampoorna]

@VirginAtlantic There is no checked baggage associated so I’m just enquiring about hand luggage which from the website is the same no matter the ticket? I believe it’s an economy light ticket

[Nancy Sampoorna @NancySampoorna]

@united after multiple travel delays I was given a voucher but won’t be able to use it. Can this be issued as a refund or dates extended?

[Nancy Sampoorna @NancySampoorna]

@easyJet my 8316 flight on Monday is showing as cancelled on one part of the app and fine on another. Is this definitely cancelled?

[Nancy Sampoorna @NancySampoorna]

@AsktheCoventry opened a new saver account and got all the confirmation emails and post but I can’t login online? Send a text or ring my number is just going grey and not working

[Nancy Sampoorna @NancySampoorna]

@united was offered an E-certificate after a 12 hour delay a couple of months ago. I requested this to be a refund instead as I don’t want to fly United again but haven’t heard back after several weeks. Which team should be contacted?

[Nancy Sampoorna @NancySampoorna]

@HyperopticCS service has gone down in the last 15 mins, and service status isn’t accurate in my account? Showing maintenance being planned in March

[Nancy Sampoorna @NancySampoorna]

@united flight was delayed till this morning so we were given hotels and vouchers however nothing about the transport needed to get to and from the hotel. How can I claim for taxis?

[Nancy Sampoorna @NancySampoorna]

@LloydsBank If I bank transfer £10 for the fee will that solve it?

[Nancy Sampoorna @NancySampoorna]

@LloydsBank opened a new Silver account with you with CASS a couple of days ago. Got a text yesterday saying I’m using an unarranged overdraft? I haven’t done anything in the account, haven’t even got a card yet

[Nancy Sampoorna @NancySampoorna]

@O2 I don’t recognise a charge on my bill, I’ve been overcharged

[Nancy Sampoorna @NancySampoorna]

@marksandspencer I’d like to return an online order in store but the guest returns portal isn’t giving me the option to return and generate a barcode? Can I return in store with just the order number and item?

[Nancy Sampoorna @NancySampoorna]

@GWRHelp Ok, thank you!

[Nancy Sampoorna @NancySampoorna]

@GWRHelp are the online journey planners up to date with strike information? Currently showing I could make my journey on 5 October but want to be sure!

[Nancy Sampoorna @NancySampoorna]

@HotelChocolat Ok, I should be able to collect within a week of delivery. Thanks

[Nancy Sampoorna @NancySampoorna]

@HotelChocolat my delivery to store is arriving a lot earlier than it originally said - how long will the store keep the order?

[Nancy Sampoorna @NancySampoorna]

@marksandspencer I was informed my online order was delayed by 24 hours but I haven’t had an update since, and even with the delay it should have arrived today - how can I check the status?

[Nancy Sampoorna @NancySampoorna]

@HSBC_UK I have tried again, as before logged in. The chatbot lets me request transfer to a human agent and then tells me to phone up. This has happened repeatedly. I’m just looking to close one savings account that matured to a flexible saver

[Nancy Sampoorna @NancySampoorna]

@HSBC_UK is there a way to close my savings account by speaking to an agent on Chat rather than calling up? I’m sure I’ve done this previously but the MOBA chatbot is really unhelpful