A recent report says that voice notes are huge across the world… apart from in Britain.
Here’s my two cents (or pennies) on why I dislike voice notes:
1. I don’t want to have to put in earphones or find a quiet place when out and about, just for you to tell me “yes” or “no” about whether you’re free for a cup of tea next Wednesday.
2. While I’m watching telly, I want to be able to glance down at my phone and get the information I need in text form. I don’t want to have to turn the telly off and listen to your private podcast that’s just for me.
3. I don’t want to wade through three minutes of waffle and chit-chat I never asked for when a thumbs-up emoji will do.
4. It makes me feel like you expect a voice note back - and I’m not doing that.
5. I have no interest in tangents about how you’ve just seen an interesting pigeon on the pavement. I asked if you could give me a lift to the station, and 12 minutes in you’re talking about a pigeon and I’ve missed my train.
6. The convenience is all yours. It’s quick to send a voice note, but much slower for me to consume it. It’s bad manners.
I think that about covers it. Of course, if voice notes are a more accessible option for the sender (due to difficulty typing, vision impairment, language barriers, etc.), that’s completely understandable - a different kettle of fish! But if you just like waffling, I’d rather not be the waffle sounding board.
(Really I think I’m just jealous of people who are able to talk coherently for minutes at a time).
@Debenhams we have received only half an order and feel we are being fobbed off by your customer services after they declared the item would be considered lost after the 28th May. Now giving later dates for us to wait whilst you have taken payment and not delivered.
@LushLtd I have been waiting 2 weeks for an order. I was just cut off after 20 minutes of being on hold to customer services. Automatic message suggested I email you. I have and you have not responded. You should not let customers order and pay for items that are not in stock.
@bt_uk I have been chasing a refund for money you took out of my bank account IN ERROR on the 18th Nov. Have been repeatedly fobbed off by your customer service advisor. Told refund was made Tuesday but the money still not in my bank. This is total unacceptable BT
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@TUIUK not honouring the voucher sent following our disrupted holiday in Rhodes last July where we were evacuated due to wild fires. The code does not work. I’ve been advised to pay up front and claim a refund for the amount. This is very poor. Has this happened to others?