Neil

[Neil @Notarsedonebit]

@wesstreeting I’ve been waiting for 24 weeks, the hospital claim the average waiting time is 22 weeks, when I rang they told me it’s 59 weeks. Why is the wrong information posted on My Planned Care, it’s not a mistake so it’s a lie. Adding more appointments solves nothing !

[Neil @Notarsedonebit]

@OctopusEnergy It needs to be provided via email.

[Neil @Notarsedonebit]

@OctopusEnergy Has my DM actually been read? It’s a no as the information I have asked for is being ignored.

[Neil @Notarsedonebit]

@LukePollard Here’s 1 thing that won’t happen at the next General Election

Labour getting a 2nd term in office.

[Neil @Notarsedonebit]

@OctopusEnergy On Saturday you told me you had the missing data but today you don’t, seems none of you know what you do and don’t have. Ombudsman time it is then.

[Neil @Notarsedonebit]

@OctopusEnergy @Cage_Nerd I’ve sent you 2 DMs and an email today and you’ve not responded to any of them. Beginning to see this is a regular occurrence to a lot of customers!

[Neil @Notarsedonebit]

@OctopusEnergy I’ve asked a couple of times what the issue is but that seems to get ignored.

[Neil @Notarsedonebit]

@OctopusEnergy @CG95745 I’ve sent you DMs but you rarely respond, i also chase the DMs and you haven’t responded to that either. I still cannot see last Monday on the app, if this is resolved before my next bill date I will take it to the ombudsman and keep spreading how bad Octopus is on here and FB!

[Neil @Notarsedonebit]

@OctopusEnergy @SavingSessions I’ve seen your DM, thanks

[Neil @Notarsedonebit]

@UKLabour It wasn’t £22bn, £9bn of that was what you gave to doctors in a 22% pay increase. Hopefully Ukraine is happy that you’ve given them the pensioners cold winter payment.

[Neil @Notarsedonebit]

@OctopusEnergy @angharadcarrick Explain this, 5.98 on the weekly data for the 4th of March and 5.97 on the daily data view for the same day?

[Neil @Notarsedonebit]

@OctopusEnergy @angharadcarrick 6th time consumption data is missing, getting a bit fed up of this now, it took numerous messages to get it resolved last week and here we are again a few days later. Equally fed up of being asked for the same information you’ve already had more than once !

[Neil @Notarsedonebit]

@OctopusEnergy Just going round in circles, I want to know if you have the data to bill me correctly. Yes or No? Each time this has happened you’ve always had the data to bill me correctly so it’s not the meter, just reply on here as I’ll be posting the response across social media regardless.

[Neil @Notarsedonebit]

@OctopusEnergy @SlimNasty2013 Missing data again, now the 5th time. What is strange is that you have the missing data to be able to bill me but you can’t put it on the app?

Get it fixed, no scaffolding, no roadworks are involved. Explained this several times but you don’t seem to able to read emails.

[Neil @Notarsedonebit]

@OctopusEnergy No data for last Sunday, this keeps happening. I have previously checked that you have the data as otherwise you wouldn’t be able to bill and it’s been confirmed you have the data so the issue is the app. This has been ongoing in DMs and emails for months but doesn’t get resolved

[Neil @Notarsedonebit]

@OctopusEnergy You’re definitely stuck in the dark ages,we’ve all got email but you don’t respond. Your community relations people have absolutely no knowledge of how flexnet works. Blaming missing app data on roadworks, scaffolding, weather all when you’ve admitted you have it to bill me !

[Neil @Notarsedonebit]

@OctopusEnergy @CuckooInternet Maybe try responding to emails & DMs so your customers can get the service they’re paying you for !