Katie O'Sullivan

author, editor, tech writer, dog whisperer... Romance and Adventure for Young Adults and something Steamier for the rest of us...

[Katie O'Sullivan @OkatieO]

87% of consumers want interactions that are personalized based on their user history. The appeal is clear; customers want brands that know them and to show they care.

Why? Because personalization matters. A lot. Read on:
#PowerOfMore #TheNewCX @Five9 https://t.co/dVoFfKtMhA

[Katie O'Sullivan @OkatieO]

@Five9 is proud to be named to the 2025 @CRN AI 100 list for our work in AI for Software. Read on:
#CRNAI100 #AI #TheNewCX https://t.co/dx1AIG9PG8

[Katie O'Sullivan @OkatieO]

@Five9 customer ALDO Group is stepping up its #CX game with AI-powered #WorkforceManagement. In this @CX_Network interview, discover how the iconic brand is using #AI to boost efficiency and empower agents. 💬🤖
Read more:
#TheNewCX Network https://t.co/4OdwtkhTKK

[Katie O'Sullivan @OkatieO]

Greg Rixon of @DrCareAnywhere explores what #TheNewCX means to him and the business's commitment to deliver award-winning service.

Learn more about our customers' stories:
#CustomerSuccess #PowerOfMore @Five9

[Katie O'Sullivan @OkatieO]

This year's Customer Success Book you'll find real-world success stories from businesses that have embraced #TheNewCX—transforming contact centers, integrating AI, empowering agents, & delivering smarter, seamless experiences. #PowerOfMore @Five9 https://t.co/CxKIcxEszC

[Katie O'Sullivan @OkatieO]

95% of consumers say they tell someone to stop buying from a brand after one bad service experience.

Join @BlairPlez & Five9's Matt McGinnis as they unpack key findings & real-world #CX strategies. #TheNewCX #PowerOfMore https://t.co/bucWIrRifH

[Katie O'Sullivan @OkatieO]

Need a break from the long day at Asembia ASX25? Join @Five9 and @be_authenticx for a Happy Hour on Tuesday, April 29th, from 2-4 PM at Flight Club. Let's unwind and have some fun. Reserve your spot now. #Asembia25 #HealthcareCX #PartnerPowered @asembiarx https://t.co/mLMyqB7y7t

[Katie O'Sullivan @OkatieO]

Watch #Five9AIDay on-demand where we will provide you with our #AI for #CX playbook and discuss with @Forrester how you can to turn data into action, close operational gaps, and create more personal customer interactions. #CustomerExperience @Five9 https://t.co/tgj7On0wJn

[Katie O'Sullivan @OkatieO]

@Five9 announced Spotlight for Five9 #AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, & unlock the full potential of their customer interaction data.
#EnterpriseConnect #TheNewCX https://t.co/YKKlYDFuQ2

[Katie O'Sullivan @OkatieO]

@Five9 released its 2025 Customer Experience Report, which uncovers how #AI is now an expectation for consumers with 72% open to AI-powered interactions, and 54% viewing GenAI as key to better customer experiences. Read on:
#PowerOfMore #TheNewCX #CX https://t.co/AOkuuJgD3a

[Katie O'Sullivan @OkatieO]

Headed to #EnterpriseConnect? Let's talk! Book a meeting with our @Five9 experts to explore how the Five9 Intelligent CX Platform, powered by #AI, can make #CX your new competitive advantage. See you at booth 1311. 👋
#EC25 #TheNewCX https://t.co/hoaJua4Bg3

[Katie O'Sullivan @OkatieO]

🏦 @CentralBankMO achieved 80% intent-matching accuracy with the help of @Five9 AI Agents. Learn how Central Bank is doing more with the Five9 Intelligent CX Platform. #PowerOfMore #TheNewCX #CustomerSuccess #AI https://t.co/0IVg2M9Z4l

[Katie O'Sullivan @OkatieO]

In the 2025 @CRN 𝘊𝘌𝘖 𝘖𝘶𝘵𝘭𝘰𝘰𝘬 @Five9 CEO, @Mike_Burkland, shares his insights and vision for the future of customer experience and #AI. Learn more: #CEOOutlook #CRN #TheNewCX https://t.co/8dNI3TVYbz

[Katie O'Sullivan @OkatieO]

@ServiceNow, @BTGroup, and @Verint join @Five9 to share how they're driving total business value in the fast-changing world of CX. See how top companies are staying ahead in customer experience. #Five9CXSummit #TheNewCX #AI #PartnerPowered https://t.co/bONuk4MZQh

[Katie O'Sullivan @OkatieO]

Looking to learn how @Five9 customer @TheIvyColle is redefining hospitality? Discover how their digital transformation is powering next-level, sophisticated experiences uniquely tailored to every guest. Watch now:
#Five9CXSummit #TheNewCX #CustomerSuccess https://t.co/kxTpRGLgpe

[Katie O'Sullivan @OkatieO]

#GenerativeAI is radically transforming how #FinancialServices manages customer experience and workflows — creating new possibilities to increase wallet share and improve the efficiency of your organization.

📘 Read this e-book:
#TheNewCX #CX @Five9 https://t.co/l6ncNkrNjI

[Katie O'Sullivan @OkatieO]

As 2024 comes to a wrap, @McGeeSmith and @Five9 executives @Mike_Burkland and @NikiHall explore 2025's top 5 trends reshaping contact centers.

Catch their insights:
#2025Trends #CustomerExperience #AI #TheNewCX https://t.co/GkQ5J7MD1U

[Katie O'Sullivan @OkatieO]

@Five9 combines industry-leading #AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, & driving loyalty & growth. #TheNewCX starts HERE. https://t.co/M4K8rjK6B6

[Katie O'Sullivan @OkatieO]

#TheNewCX empowers brands to deliver #AI-driven, hyper-personalized, seamless experiences at every stage of the customer journey.

Jon Davis, CTO of @TheIvyColle shares his thoughts on what The New CX means to him. https://t.co/dvuiG86TPy

#CustomerSuccess @Five9

[Katie O'Sullivan @OkatieO]

#TheNewCX is where AI Agents and Human Agents work hand in hand to deliver hyper-personalized and effortless customer experiences.

Enda Murphy, CTO of @US_Rad shares what The New CX means to him. https://t.co/fTFiZYf5kd
#CustomerSuccess @Five9