Dfs

Furniture

[Daniel Keating @danielk1991]

The condition my order arrived in. Material not finished and a broken armchair @DFSCare .My heart is broken and nobody taking accountability. Just a young Dad trying to do his best for his family! If this how you treat young families good luck keeping them. Very disappointed!

[Dfs @OnlineAdvct4]

@danielk1991 @DFSCare Hi Daniel 👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Amit Anand @AmitAna1]

🚨 HDFC ERGO — GENERIC REPLIES ARE NOT RESOLUTION | ESCALATION REQUIRED

@HDFCERGOIndia @IRDAIIndia @jagograhakjago

Policy No. 2856101461664600000 | NCH Docket 10016922

A wrong claim was registered through the HERE app (RR-HS26-15893141 / RR-HS26-15893141-1), and this incorrect claim is now blocking my genuine reimbursement claim. I have contacted HDFC ERGO 20+ times, shared the details repeatedly, yet nobody has taken ownership or fixed the basic issue.

Instead, HDFC ERGO gave a generic response and closed my NCH complaint on 25 Aug, asking me to submit a new claim form WITHOUT first resolving the wrong claim that is preventing me from filing it.

There is also a separate Red Circle membership issue: HDFC ERGO repeatedly confirmed my membership in writing, premiums were collected for years, and the membership was later withdrawn without proper notice. Evidence has already been shared.

I am asking for ACCOUNTABILITY, not another template reply.

I request HDFC ERGO senior management + IRDAI + NCH to intervene and ensure:
1️⃣ Wrong claim is immediately corrected/closed
2️⃣ Genuine reimbursement claim is enabled
3️⃣ Red Circle membership dispute is investigated
4️⃣ Written, case-specific resolution is provided

If a customer can be repeatedly ignored after 20+ contacts and a grievance can be closed without resolving the actual obstruction, who is accountable?

I am escalating this through every appropriate consumer/regulatory forum until the matter is properly addressed.

[Dfs @OnlineAdvct4]

@AmitAna1 @irdaiindia @jagograhakjago Hi 👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Dfs @OnlineAdvct4]

@marielaplaya Thank you for reaching us. We are sorry to learn about your experience. Kindly DM us to assist accordingly. Thank you for your cooperation.

[Marie Shaw @marielaplaya]

@DFSCare is shocking.Phoned 4 times regarding a scuff on a £3k sofa delivered last wk. Reported scuff straight away, & emailed pics=nothing!

[Dfs @OnlineAdvct4]

@marielaplaya @DFSCare Hi Marie👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Dfs @OnlineAdvct4]

@IamMJ1509 Thank you for reaching us. We are sorry to learn about your experience. Kindly DM us to assist accordingly. Thank you for your cooperation.

[Dfs @OnlineAdvct4]

@IamMJ1509 Hi Manindra👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Manindra @IamMJ1509]

@DFSCare @DFSxCare_ Bought Sofa 5 months back, Received delivery after 3 failed attempts, Installers couldn’t install the sofa properly, promised 48 hrs it would be fixed. 7 days gone and no one responding. Anyone there to help ? #HorribleAfterSaleSeevice #PatheticCustomerSvc

[Kevin Smith @kevsmiffy52]

Hey DFS
Thanks so much for your shocking customer service, we had our sofa 9 months ago, the eaziglides fell off, asked for a refund, refused because two of them have not come off and they need the whole set……… just about to post on every platform.DONT BUY FROM THESE CROOKS

[Dfs @OnlineAdvct4]

@kevsmiffy52 Thank you for reaching us. We are sorry to learn about your experience. Kindly DM us to assist accordingly. Thank you for your cooperation.
*Joe

[Dfs @OnlineAdvct4]

@bigdavec1971 Hello, we are truly sorry for the trouble you encountered. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately.

[Dave C @bigdavec1971]

Spend a small fortune in store on new sofas @DFS

Agree free delivery as part of the deal, find out the prices charged in store were missing the summer sale discount, Head office agrees that sofa prices need reduction applied. GREAT (or so i thought) ....1/2

[Dfs @OnlineAdvct4]

@bigdavec1971 @DFS Hi Dave C👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Dfs @OnlineAdvct4]

@cuthbertchipad1 @currys @HisenseUK @Guardsman Thank you for reaching us. We are sorry to learn about your experience. Kindly DM us to assist accordingly. Thank you for your cooperation.
*Joe Hailey

[creative creator @cuthbertchipad1]

@LiveAncestral @currys @HisenseUK Facing the same problem with @DFS bought a couch less than a year ago.
They must have used cheap fabric as it’s already started ripping and they said they can’t do anything about it.
They sent me back and forth between them and @Guardsman until they said they can’t do anything .

[Dfs @OnlineAdvct4]

@cuthbertchipad1 @LiveAncestral @currys @HisenseUK @DFS @Guardsman Hi 👋 We're sincerely sorry for the awful experience that you've encountered with us, kindly follow back and send us a DM concerning your issue for immediate assistance.
-Hailey🌹.

[Dfs @OnlineAdvct4]

@kevsmiffy52 Hello, we are truly sorry for the trouble you encountered. To sort this out ASAP, can you DM us with your full name and phone number? We'll get our team to reach out Immediately.

[Kevin Smith @kevsmiffy52]

Hi @DFS I must congratulate your Eastbourne store for the lack of customer service, ezigldes fell off on fist use, two still on no refund unless they have the whole set. My advice to everyone Don’t buy from DFS