@GWRHelp Hi folks - I raised a query with your team about my rewards account on 3 March which is still not resolved. What is the best way to escalate? Thanks!
@JoeStephenson96 “They were about to reduce the price of their beef pie as no-one was buying it. I suggested they call it a steak pie and increase the price, and suddenly it took off”
@bt_uk Hi - thanks for your reply but you have simply sent me the contact details page rather than offering an escalation. Why would something be different this time after having spoken with your team ten times in the past two weeks?
@bt_uk Hi - have moved house and despite first calling to transfer service on 23 Jan, I’m still without internet. Was promised a call today but yet to hear. Please could I speak to someone who can help? Thanks
@LumoTravel hi there - I have Lumoflex tickets booked for next weekend and am looking to cancel and get a refund on just the return leg - what is the best way to do this? Thanks!
@LumoTravel Thanks - I can’t tell how to get a refund on only one portion though - if I tick return it seems to imply I’m claiming a refund for the whole journey whereas single seems to be stating that I need proof of an alternative journey?