Customer Service Support

in Focused on providing top-notch support for your to help with inquiries and any claim-related requests you have.

[Customer Service Support @Quck_GWRHelp]

@mgmf46
We truly appreciate you letting us know about your experience, and we’re very sorry it didn’t meet your expectations. Please send us a direct message with your phone number and email so our team can follow up and assist you promptly.

[Griffin Farrow @mgmf46]

@GWRHelp how can I get a refund for when the train I was catching didn’t have enough carriages so I couldn’t sit in my booked seat?

[Customer Service Support @Quck_GWRHelp]

@mgmf46 We truly appreciate you letting us know about your experience, and we’re very sorry it didn’t meet your expectations. Please send us a direct message with your phone number and email so our team can follow up and assist you promptly.

[Customer Service Support @Quck_GWRHelp]

@SyCharlton_Afc We truly appreciate you letting us know about your experience, and we’re very sorry it didn’t meet your expectations. Please send us a direct message with your phone number and email so our team can follow up and assist you promptly.

[Customer Service Support @Quck_GWRHelp]

@cuke77 Thanks for your prompt response. We sincerely apologize for the unpleasant service experience that did not meet your expectations, kindly follow back and DM us your phone number and email for further assistance.

[Customer Service Support @Quck_GWRHelp]

@Jon16923
Hi Kindly share your reachable whatsapp number for our customer relations team to reach out and assist .Please be aware you may be contacted on whats app (due to e-sim functionality) thank you.

[jon williams @jon16923]

@GWRHelp @GWRHelp The fact you never respond just shows the level of customer service at gwr

[Customer Service Support @Quck_GWRHelp]

@Almossah
Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Peter Moss @almossah]

@GWRHelp @wheeliebin69 I tried to do this tonight on an off-peak ticket. Couldn't find how to do it on the App; I had to go the website in a browser. Is it possible on the GWR app?

[Customer Service Support @Quck_GWRHelp]

@almossah Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[Customer Service Support @Quck_GWRHelp]

@jamiepaterson26
Thanks for your prompt response. We sincerely apologize for the unpleasant service experience that did not meet your expectations, kindly follow back and DM us your phone number and email for further assistance.

[Jamie Paterson 🌹 @JamiePaterson26]

@tim_del_avenida @GWRHelp @sp_jimbob Pretty much every split ticketing website says "your train must call at XXX or it won't be valid"?

[Customer Service Support @Quck_GWRHelp]

@ArnaudDoucet1 Thanks for your prompt response. We sincerely apologize for the unpleasant service experience that did not meet your expectations, kindly follow back and DM us your phone number and email for further assistance.