Griffin Farrow

[Griffin Farrow @mgmf46]

@TfL any update on how long it’ll be before you fix the track fault causing delays on the Victoria Line?
It’s been nearly a week of this…

[Griffin Farrow @mgmf46]

@GWRHelp @GWRHelp I don’t believe I insulted you or your team, but I pointed out how appalling your service has been today. I do think your role is actually to say what you’ll be doing about things, rather than telling people off for swearing over Twitter

[Griffin Farrow @mgmf46]

@GWRHelp can I point out the absolute shitshow your staff are creating at Oxford. They cancel the 16:35 Oxf->Didcot, make everyone go on Platform 3. Then change back to Platform 4 with no notice. The train is rammed and wheelchair users unable to keep up 1/

[Griffin Farrow @mgmf46]

@GWRHelp I have a ticket that I bought before your app update, and now can’t see the time it’s valid for. You sent me a replacement ticket, but didn’t tell me the time it’s for. Is there any way to tell?

[Griffin Farrow @mgmf46]

@GWRHelp I have a train ticket booked already. How can I add a seat reservation to it?

[Griffin Farrow @mgmf46]

@GWRHelp What do you mean details?

[Griffin Farrow @mgmf46]

@GWRHelp I bought a new railcard through you and now can’t access it after your ridiculous app update. How can I redownload it?

[Griffin Farrow @mgmf46]

@GWRHelp how can I get a refund for when the train I was catching didn’t have enough carriages so I couldn’t sit in my booked seat?

[Griffin Farrow @mgmf46]

@GWRHelp I had a question about GWR Rewards. I've signed up, and bought quite a few tickets since signing up, but only some of them have contributed to the awards. It seems kind of random which ones - I bought two tickets last week and only one appeared. How can I add the others?

[Griffin Farrow @mgmf46]

@GWRHelp No, I can follow your email. I’m not confused. I’m saying are you seriously letting this happen and not trying to fix the problem?
Surely migrating pre purchased tickets isn’t hard?

[Griffin Farrow @mgmf46]

@GWRHelp sorry, so when you migrate the app, you aren’t migrating any pre purchased tickets?
This feels like an outrageous thing to do, which is clearly going to lead to people that have booked tickets unable to find them. Are you seriously just going to let that happen?

[Griffin Farrow @mgmf46]

@GWRHelp how can you justify cancelling the 10:23 PAD to OXF with no notice, then changing the 10 carriage train to Weston Super Mare to a 5 carriage. And yet you are still holding the 2 first class carriages. It’s outrageous

[Griffin Farrow @mgmf46]

@Avis I've been trying to contact you for weeks. You have taken money off my card for no reason, and are now ignoring me when I seek a refund. Is this just your normal customer service? It seems pretty shocking to not even reply and justify

[Griffin Farrow @mgmf46]

@TfL what is the status at East Putney? This is beyond ridiculous now, and you and @nationalrailenq keep blaming each other rather than just trying to fix the problem.
When are you going to start offering replacement buses or something similar?

[Griffin Farrow @mgmf46]

@GWRHelp Since the ticket was already rescheduled from a different date, it says the cost of the ticket is 0.00, when it actually cost me £24 originally and it just didn’t charge me to reschedule. Is anything I can do to reschedule again?

[Griffin Farrow @mgmf46]

@GWRHelp I have an advance ticket tomorrow. I’m trying to change its date to one in the future, I can’t travel anymore, but it says on the booking page that I can’t amend the booking - can you help me?
I’ve dm’d you more details

[Griffin Farrow @mgmf46]

@GWRHelp Will this definitely work? Your website says that advanced tickets cannot be refunded.

[Griffin Farrow @mgmf46]

@GWRHelp Hi there! You used to do ~£5 tickets between OXF/PAD if you booked them far enough in advance. I've noticed you can still can get the cheaper ticket PAD -> OXF, but not return anymore. Is this a permanent change?

[Griffin Farrow @mgmf46]

@GWRHelp But if I look at tickets in November, there are no advance tickets at all. Is it that the cheap advances have sold out or that you haven't released them?

[Griffin Farrow @mgmf46]

@GWRHelp When are you going to release advance tickets for Oxford -> London Paddington?
There are loads of £4 tickets for London -> Oxford, but there seem to only be nearly full price tickets for the return. Is this because the cheap ones have already been booked?