Rama Iyer

[Rama Iyer @RamaIyer7]

@PMOIndia @MEAIndia Please allow our kids to come back home in this dire situation. Have sympathy to us and our loved ones.

[Ramakant Vempati @rvemp]

Urgent: kids studying in the US with OCIs, but parents working in India, are stranded as campuses shut down. An OCI here is an employment visa, so allow them to come back home! Please help @MEAIndia @HMOIndia @MEAQuery @PMOIndia @DrSJaishankar @harshvshringla

[Rama Iyer @RamaIyer7]

@zibijamal @StanChartHelpIN And so I thought too till this incident happened ! And SCB has no historical records to prove when and how this feature got enabled in my cards ( or this could be a way to cover up the operational goof up ). Anyways, I have sent explicit instructions to turn off auto-debit.

[Rama Iyer @RamaIyer7]

@ZarinDaruwala It’s over 4 weeks now and no one from SCB India seem to have any good handle of the underlying systemic issue. It’s a risk to all credit card customers and am personally worried when my savings bank account is going to get wiped off again. @umaramaiyer @zibijamal

[Rama Iyer @RamaIyer7]

@StanChart @StanChartIN 3 weeks on and not much progress on the issue of 3 Lakhs INR duplicate auto-debits from my savings bank. Quite appalling and very disappointing response from bank / customer service. #RiskyOnlineBanking #SystemIssue #NoPriorityBankingService @StanChartIN @ZarinDaruwala

[Rama Iyer @RamaIyer7]

@zibijamal @StanChartHelpIN The financial interest that I lost due to the duplicate payment - SCB has agreed to pay back given it’s an operational issue on their end.

[Rama Iyer @RamaIyer7]

@zibijamal @StanChartHelpIN I had this feature enabled in all my credit cards for the last 15 years w/o my knowledge. Got badly hit by the duplicate payment as I had standing instructions on top of this feature.
Highly recommend everyone to immediately check with your bank whether your cc has this feature

[Rama Iyer @RamaIyer7]

@zibijamal @StanChartHelpIN SCB finally accepted this ( over the phone only though ) as an operational issue where-in auto debit team initiated their process 2 days before payment due date. Will share more later as there are important lessons for the broader cc community to be aware of ...

[Rama Iyer @RamaIyer7]

@zibijamal @ZarinDaruwala @umaramaiyer @zibijamal Not yet. Thankfully, I have got my money back in a few days post the incident. The bank is surprisingly quiet on accepting this as their systemic issue. And their last recommendation was to remove the standing instructions that I have set up for clearing cc dues !

[Rama Iyer @RamaIyer7]

@StanChart No update as yet @StanChartIN

[Rama Iyer @RamaIyer7]

@StanChartIN Shocked with duplicate debit of 3Lakhs INR towards credit card repayment without any problem resolution for 2++ Weeks. @umaramaiyer Other customers please pay attention to auto debits from the bank else the account will get emptied without your knowledge. #awareness

[Rama Iyer @RamaIyer7]

@StanChart @StanChartIN 3 weeks on and not much progress on the issue of 3 Lakhs INR duplicate auto-debits from my savings bank. Quite appalling and very disappointing response from bank / customer service. #RiskyOnlineBanking #SystemIssue #NoPriorityBankingService @StanChartIN @ZarinDaruwala

[Rama Iyer @RamaIyer7]

@StanChart 24 hrs and no response / update as yet @StanChartIN

[Rama Iyer @RamaIyer7]

@StanChart When ?

[Rama Iyer @RamaIyer7]

@StanChart Shortly means what ?

[Rama Iyer @RamaIyer7]

@StanChart You tweeted the same this past weekend and we are approaching next weekend with zero traction on this issue.

[Rama Iyer @RamaIyer7]

@StanChartIN The SCB Social media gives very standard template based tweets. As mentioned before, I don’t need your sympathies and empty assurances. Can you please provide me an escalation channel / contact ? Frustrating to deal with canned responses / customer support going in circles here

[Rama Iyer @RamaIyer7]

@StanChart @StanChartIN If anyone has contacts to escalate this issue, please let me know. Their advise now is to shut down my credit card standing instructions to repay outstanding balance. Can you believe that ? @StanChartIN @StanChart

[Rama Iyer @RamaIyer7]

@StanChart My saga continues onto 3rd week. SCB just not willing to accept there is a systemic issue. Autopay and standing instructions run simultaneously for a given month out of nowhere and they don’t see this as a problem. @StanChartIN

[Rama Iyer @RamaIyer7]

@StanChartIN @StanChart - How to escalate this further ? Don’t need courtesy calls but someone who can help prevent this serious system glitch that quietly siphons off money from your saving account.