Customer Response// Team

We are GWR. Here to help between 06:00 and 23:00 Monday to Friday, and 07:00 and 23:00 at weekends. Your Train adventures start here!

[Customer Response// Team @ResponseTeam345]

@debs_simcox We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Debs Simcox @debs_simcox]

@GWRHelp what a shambles at Paddington on the Swansea route. Two cancelled trains. Now you’ve let us on the 1831 showing all seats available and then decided to switch on reservations once we were all settled.

[Debs Simcox @debs_simcox]

@GWRHelp what a shambles at Paddington on the Swansea route. Two cancelled trains. Now you’ve let us on the 1831 showing all seats available and then decided to switch on reservations once we were all settled.

[Customer Response// Team @ResponseTeam345]

@JoeBlog377719 We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Joe Bloggs @JoeBlog377719]

@Footy_Gal @GWRHelp Utter joke isn’t it?! Friday the 2nd Jan is a normal working day. Ridiculous that some services and businesses have included three extra ‘Christmas holiday’s’ and delayed re-opening until three days after the end of the Christmas period.

[Joe Bloggs @JoeBlog377719]

@Footy_Gal @GWRHelp Utter joke isn’t it?! Friday the 2nd Jan is a normal working day. Ridiculous that some services and businesses have included three extra ‘Christmas holiday’s’ and delayed re-opening until three days after the end of the Christmas period.

[Customer Response// Team @ResponseTeam345]

@harrysond14 We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Harrison @harrysond14]

@GWRHelp Hi, when do your advance ticket's go on sale for August? Is it 6 months prior? want to take advantage of your current sale or next weeks rail sale but don't think I will be able to.

[Customer Response// Team @ResponseTeam345]

@Amazingdave8 We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Amazing dave @Amazingdave8]

@RailOmbudsman @GWRHelp Surprise. The 0950 to Hereford that’s been cancelled twice before Christmas no longer exists.

GWR shithousery detected.

[Amazing dave @Amazingdave8]

@RailOmbudsman @GWRHelp Surprise. The 0950 to Hereford that’s been cancelled twice before Christmas no longer exists.

GWR shithousery detected.

[Customer Response// Team @ResponseTeam345]

@FrlndOne68840 We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Frlnd One @FrlndOne68840]

@GWRHelp Are we still entitled to full delay repay? A few hundred of us were put on the slow 3 hour Waterloo train. It will be a 4 hour delay on original arrival time at Paddington. Staff at Ex st. d insisted the line would not reopen tonight and this was our only choice

[Frlnd One @FrlndOne68840]

@GWRHelp Are we still entitled to full delay repay? A few hundred of us were put on the slow 3 hour Waterloo train. It will be a 4 hour delay on original arrival time at Paddington. Staff at Ex st. d insisted the line would not reopen tonight and this was our only choice

[Customer Response// Team @ResponseTeam345]

@SaskiaCochrane We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Saskia Cochrane @SaskiaCochrane]

@GWRHelp Hi, on the 15:13 from Bath to Paddington we were stuck for 2 hours on the train before it came back to Bath. We will do D&R for a refund for the inconvenience. However, we now have to buy tickets (again) to get to London this weekend. How can we be compensated?

[Saskia Cochrane @SaskiaCochrane]

@GWRHelp Hi, on the 15:13 from Bath to Paddington we were stuck for 2 hours on the train before it came back to Bath. We will do D&R for a refund for the inconvenience. However, we now have to buy tickets (again) to get to London this weekend. How can we be compensated?

[Customer Response// Team @ResponseTeam345]

@AliceVERayner We appreciate you bringing your experience to our attention. We would love the opportunity to speak to you directly, please send me a Direct Message for an immediate response 📩

[Customer Response// Team @ResponseTeam345]

Hi 👋 please follow back and DM us your tracking number we will get back to you as soon as possible, thank you.....

[Alice @AliceVERayner]

@GWRHelp Our rail replacement was delayed because the driver of the bus was arguing about his finish time. We need to get the 18:59 from Swindon to Bath Spa, will it be held for people on this bus?