Rob Hyams

Make dreams come true SOME people WANT it to happen, some WISH it would happen, OTHERS make it happen Let that be you!

[Rob Hyams @Rob_Hyams]

🚨 OCADO SMASHED INTO OUR ENTRANCE GATE, LEAVING IT LYING ON THE GROUND & DROVE OFF LIKE NOTHING HAPPENED 🚨

@Ocado just showed us EXACTLY what they think of their customers. Their driver SMASHED through our wall and gate on a routine @marksandspencer delivery, dumped the shopping, and sped off like nothing happened. Not a word. Not an apology. No remorse even as they saw the gate lying on the ground as they drove out!

We have it ALL on camera — undeniable proof. Yet weeks later, they’re STILL making it as difficult as possible to even approve the repairs (our insurer approved the works within days) clearly betting we’ll cave and make a claim on our insurance and pick up the bill for THEIR damage ourselves.

This is how @Ocado treats their customers . Don’t be their next victim. 🛒⚠️

[Rob Hyams @Rob_Hyams]

@Ocado Morning. Any update from your side? I’ve had one of the tabloids pick up on my post and reach out to do an article with us on this incident.

[Rob Hyams @Rob_Hyams]

🚨 HIT AND RUN: Ocado Crashed Into Our Home — Then Tried to Dodge the Bill 🚨

@Ocado customers, BEWARE — this could be YOU next. During what should’ve been a routine @marksandspencer delivery, the Ocado driver ploughed into our entrance, wrecking our wall and gate — then handed over the shopping before vanishing without a mention of the incident! No apology. No stopping. Nothing.

Thankfully, our Ring camera caught it all, so Ocado couldn’t deny liability but If that wasn’t enough, they have made it as difficult as possible to approve the repair work, dragging their feet for several weeks, clearly hoping we’ll give up and pay for it ourselves. We even reached out to their CEO - Radio Silence!

Ocado clearly doesn’t care about its customers. Don’t expect Ocado to make it right when their driver damages your property.

Think twice before you order @Ocado 🛒⚠️

#Ocado #MarksandSpencer #Dishonest #RecklessDrivers #ConsumerWarning #BreakingNews #CaughtOnCamera

[Rob Hyams @Rob_Hyams]

I’m only prepared to engage in conversation if you give your commitment to fully approve the repair quote this week. My insurers have already had their loss adjuster approve the works and will be counter suing Ocado for it anyhow.

As I mentioned, this post is to make Ocado customers aware rather than an expectation that you will resolve it in the right way as you have not shown any intention of doing so.

You colleague Sarah Simmons in your insurance team has all the details on hand. If you wish to positively close out this matter without leaving us out pocket then we can speak further.

[Rob Hyams @Rob_Hyams]

@Ocado Does the Social Media Team approve repair quotes? Or are you going to palm me off to your ineffective insurance team again?

[Rob Hyams @Rob_Hyams]

@Ocado — We’ve exchanged countless messages with your team, and it’s clear from their tone and inaction that you have no intention of resolving this.

We’re now forced to go through our own insurance and face a higher premium — despite our insurer having no issue with the repair quote.

This post is simply to warn other customers how dishonest your drivers are, and how appalling Ocado has been in refusing to resolve this. The least you could have done after your driver did a smash and run was to show some goodwill and make it an easy process to get the repairs approved and underway.

Thank you for your time

[Rob Hyams @Rob_Hyams]

@movieboxproapp update was today and keeps freezing when playing?

[Rob Hyams @Rob_Hyams]

@AmericanAir looking to change a flight but NO one is picking up phones! Been ringing for the past 5 hours. Can some one assist me with this ? #terrible #MeantToBeEasy

[Rob Hyams @Rob_Hyams]

@amazon @JeffBezos Never would I say this but honestly WORST customer service iv ever had. Bought a product received something completely different. They sent a new one next day and says been delivered and nothing was delivered! #SCAM

[Rob Hyams @Rob_Hyams]

@edsheeran My brothers 40th and would love if I was able to get a birthday message video! Would mean the world !His name is Adam #praying

[Rob Hyams @Rob_Hyams]

@MCPSG My brothers birthday is coming up and would love a video if you would be able as he is a big fan? DM if you can would mean the world. #40th #ledge #boss

[Rob Hyams @Rob_Hyams]

@OfficialFV Worst Customer Service. I have waited 6 months for a replacement sofa and you are telling me I have received it when I still have the faulty sofa. Plus waited all day as you said it was getting delivered today. #terrible #fraud

[Rob Hyams @Rob_Hyams]

@WayfairUK @Wayfair All I want is a manager to ring me. Worst service and this has stopped me and my family ever buying again and what has happened is just wrong. I will DM

[Rob Hyams @Rob_Hyams]

@Wayfair @WayfairUK Worst Service i think i have ever had in my entire life. Anyone thinking of buying what has happened to me. It has taken them approx 3 months to get me an item and failed and refunded me last time as they had a system issue and now refunded again as of DPD.

[Rob Hyams @Rob_Hyams]

@tacobelluk I get it’s a pandemic but why doesn’t your stores answer the phones? I have rang at 11am which is the time you open? I’m trying to put a large order through and need to know if the order will be labelled ? As order approx 23 meals.

[Rob Hyams @Rob_Hyams]

@Uber_Support I#You was insulting me by saying £2.29 for a entire meal which was 46 minutes late past your expected time and food was ruined and cold. Worst service Iv ever had and will NEVER use it again and will be submitting this is health and safety standards. #Terrible #Wrong #GiveMyMoney

[Rob Hyams @Rob_Hyams]

@UberEats worst service Iv ever had! Food came nearly 1 hour late and freezing cold and soggy and Uber wouldn’t even do anything about it on the help. I am put off completely from using this service. The entire order was thrown as I wasn’t happy to heat up meat again. #Terrible

[Rob Hyams @Rob_Hyams]

@ShellEnergyHome WORST SUPPLIER ! All i want to do it pay my bill and they left me on hold for 2 hours and 13 mins .Ring back and the idiot put me back in the same queue ! #Leaving #NeverAgain #BetterToPayMore

[Rob Hyams @Rob_Hyams]

@easyJet 80 minutes and still waiting for baggage. Hardly any other EasyJet flights how can you mess this up so badly ? #Terrible #worst #haveafamily #notaccecptable #nocustomerservice

[Rob Hyams @Rob_Hyams]

@easyJet Flight 8092 from Thessaloniki landed in Gatwick only half the baggage has arrived . Been waiting over 45 minutes. No one from EasyJet here to assist ! Thought things meant to be more efficient now you’re hardly flying. #ScreamingChildren #HalfAJob #WhereAreMyBags