Robbie Cowen

[Robbie Cowen @RobbieCowen3]

MPOW Gift Giving https://t.co/7MmG5gXU2n

[Robbie Cowen @RobbieCowen3]

@UK_CAA @Jlheaven2 Finally got mine today at 6ish tonight. Absolutely buzzing

[Robbie Cowen @RobbieCowen3]

@Jam_Sarny Where you heading off to like?

[Robbie Cowen @RobbieCowen3]

@UK_CAA Just told me on the phone that DD should be refunded by the 31st and if they not refunded then they will look into the individual claims as they should be refunded

[Robbie Cowen @RobbieCowen3]

@UK_CAA would a email to DD customers be such hard work. Just so we know that there is a process and we know that we getting seeing to. Because on Friday last week someone from the twitter page stated I was entitled to the refund and I was getting processed

[Robbie Cowen @RobbieCowen3]

@AlisonCrews2 @UK_CAA They just tryna keep the money in their bank account for aslong as possible for interest. I used to work for a company who done something similar

[Robbie Cowen @RobbieCowen3]

@UK_CAA @nufcfanatic77 @cfcdmg1888 Best thing is I got told on Friday that I qualify and I'm getting my refund processed . So if that's the case and I still havnt been refunded then what is the hold up

[Robbie Cowen @RobbieCowen3]

@UK_CAA I was told on Friday that I qualify for the automatic refund and I will be getting my refund processed. How hard can it be to process the refund especially when you know that I qualify for a refund. What is the hold up

[Robbie Cowen @RobbieCowen3]

@quinnlouis1883 @UK_CAA This is just the twitter page Louis these can't check for the individual customer. You will have to ring the helpline and ask them. It depends how lucky you are really because some people are clueless but some are helpful

[Robbie Cowen @RobbieCowen3]

@BigDaveUK1986 @UK_CAA Well isn't that just nice 😂 for the 1st time we managed to get cover for all the pub staff and managerto have a holiday been waiting on refund so we can place another holiday for the same time. And now it looks like we not going to get it in time. Thanks CAA

[Robbie Cowen @RobbieCowen3]

@UK_CAA I can understand no refund bcz I know it's a process but atleast an email to say its atleast getting looked into would really be appreciated.

[Robbie Cowen @RobbieCowen3]

@UK_CAA @Danherbert80 What use is the reference number? What is it used for?

[Robbie Cowen @RobbieCowen3]

@UK_CAA Processed in the right way? You cant even refund the automated refunds never mind someone who has filled a form in

[Robbie Cowen @RobbieCowen3]

@UK_CAA @deckie1973 It'll get to the 60th day for non direct debit customers and they'll end up in the same situation as us DD customers it's been a complete joke tbh. What's the point in reference numbers and booking references if noone can access them

[Robbie Cowen @RobbieCowen3]

@UK_CAA @jellybaby77 Not on specific timelines?? I received this message from yourselves on Tuesday. Stating we should receive it by Friday.

[Robbie Cowen @RobbieCowen3]

@UK_CAA So what you saying is not all customers could receive the refund by tomorrow which was said on Tuesday.

[Robbie Cowen @RobbieCowen3]

@UK_CAA what's going to happen if DD customers don't get refunded by tomorrow evening?

[Robbie Cowen @RobbieCowen3]

@UK_CAA I know that you are still processing refunds. I just want to know the next procedure if the refund isn't in by tomorrow evening.

[Robbie Cowen @RobbieCowen3]

@UK_CAA why do we get a reference number for the claim if you can't even check it to see the status of a claim? It's a pretty pointless reference number if it isn't any use