Rod Jones

I help Decision Makers make Good Decisions about Cx and Call Centres. Consultant. Industry Analyst. Writer. Keynote and Motivational Speaker.

[Rod Jones @Rod_Jones_SA]

@PostofficeSa I cant find the Track My Parcel app on Google Play. Please advise.

[Rod Jones @Rod_Jones_SA]

@deslatham I have just discovered your History of the Boer war podcasts.. now in episode 13. Loving it. Thank you.

[Rod Jones @Rod_Jones_SA]

I'm so very proud of my (step) son Jacques. He's top of his game in the global liquor industry.

[Mike Morales @timberelk]

@LoveTequila explains it all!

Living Proof podcast: In conversation with cocktail guru Jacques Bezuidenhout https://t.co/VIOwXskeRT via @indaily

[BPESA National @BPO2SA]

🔴 📺 Exciting news!!Business Day TV Michael Avery will chatting to Andy Searle of BPESA, Sadiq Jaffer of Invest SA / DTIC and Tanya Cohen of the PPGI at 13h30 today about the GBS sector and its possibility to be a growth engine in the aftermath of Covid 19.
Channel 412 on DSTv

[Rod Jones @Rod_Jones_SA]

Your Contact Centre - Thought Leadership: Speech Analytics eBook - https://t.co/9eXH85s1Kh

[Rod Jones @Rod_Jones_SA]

Your Contact Centre - Thought Leadership: FREE Speech Analytics Book -
Thought Leaders know and understand how to use emerging technologies to best advantage, https://t.co/ZRVbks29sw

[Rod Jones @Rod_Jones_SA]

Peter Ryan (Ryan Advisory. Canada) introduced 'The South African Value Proposition for GBS' panel featuring Stephan Malherbe (Genesis Analytics), Malebo Mabitjie-Thompson (DTi), H. Karhik (Everest Group). More powerful insights. #GBSEvent2019 #BPO #PeterRyan #Durban

[Rod Jones @Rod_Jones_SA]

Fleshing out the discussions: 'Unlocking People Potential' with guests Brandon Aitken ( Webhelp), Lynette Morris (Merchants), Lizelle Strydom (CareerBox), Pearl Zikalala (CCI), Thembinkosi Nene (WNS) and Judy Robison (UCademy). Facilitated by Maryana Iskander #GBSEvent2019

[Rod Jones @Rod_Jones_SA]

Maryana Iskander (CEO of Harambee Youth Employment Accelerator) in conversation with Jon Yarlett (COO, Intelligent Sourcing, UK) unpacking the theme 'Unlocking the People Potential of Africa' at the GBS Investment Conference in Durban. #GBSEvent2019 #BPESA #BPO

[Rod Jones @Rod_Jones_SA]

The 2019 BPeSA Global Business Services Investment conference kicks of in Durban. Conference Director and MC Evan Jones sets the tone for a line up of globally recognized thought leaders who will grace the podium over the next two days. #GBSEvent2019 #harambee #bpesa #GBS #BPO

[Rod Jones @Rod_Jones_SA]

Come on @StandardBank . Check the queue and wait time at Fourways Crossing simply to collect a card. No wonder more and more of us are moving our accounts to #Capitec #notacceptable #poorservice

[Rod Jones @Rod_Jones_SA]

#PicknPay Lonehill. Only 3 tills open.. 6 closed. In 5 minutes you start back packing trolleys

[Rod Jones @Rod_Jones_SA]

It was a privilege to arrange six site visits for our Zimbabwean contact centre Association delegates. We met amazing people and witnessed how state-of-the-art technologies are being deployed to provide world class customer experience. #contactcentre #ccaz #callcenter #CX

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

All work and no play makes the workplace bleak and grey! CCAZ Contact Centre Knowledge Exchange Program delegates touring the world class Abacus Insurance Contact Centre in South Africa.
@MautsaRinos @FBCHoldings @ZimnatOfficial @NMBBankZim @OldMutualZW @Rod_Jones_SA
#Daytwo

[Rod Jones @Rod_Jones_SA]

Check out my latest article: Is your IVR an Irritating Voice Response? https://t.co/RpLF9wAWMY via @LinkedIn

[Rod Jones @Rod_Jones_SA]

A true Brand is definitely not what we tell our customers. It's what our customers say about us to one another.
#cx #brandbuilding #customerservice #customerexperience

[Rod Jones @Rod_Jones_SA]

You are spot-on Paul..And it's not only the new-gens demanding #omnichannel .. even us pre-baby boomers (whatever we old dogs are called) just demand the ability to connect .. quickly and efficiently.

[Paul Stockford @paulstockford]

#Research presented at @Verint Engage 2019, source Opinium Research, reveals 60% of respondents expect to be able to engage w/an organization on any channel at any time. The time has come for #Omnichannel. Just wait 'til Gen Z becomes the #customer! #ConnectatEngage #cctr

[Rod Jones @Rod_Jones_SA]

@martinhw Thanks for your kind words @Martinhw. You are an inspiration.

[Rod Jones @Rod_Jones_SA]

@SnapshotzOnline Great news... Globally recognized Snapshotz Cx and contact centre assessment and certification tools are now on the Genesys App Foundry. Rod Jones Consulting is a certified Snapshotz assessor providing services throughout Africa. Contact me for a proposal.

[Rod Jones @Rod_Jones_SA]

Now I'm waiting to find out how much the surcharge will be for... "FNB...Stick your cards, I'm switching to another more customer-friendly bank."

[Rod Jones @Rod_Jones_SA]

BEWARE! @FNBSA and @CDCCouriers have between them launched a new scam! How's this. My two new business credit cards are ready. CDC Couriers phone me. Twice. Once for each card."Your card can be delivered to you sometime within the next 3-4 working days". (To be continued)

[Rod Jones @Rod_Jones_SA]

Which day? At what time? "We cant say, but if you want a specific day and time, a surcharge of R150, per card! OK... So just let me collect the cards at my branch. "Sorry... A surcharge of R180 per card if you collect at your branch. (to be continued)