ROGER BINKS

Professional, Commercial and Focused on developing businesses and brands. CX, Marketing, Brand building, Commercial Development. Thoughts are my own

[ROGER BINKS @RogerBinks]

Yet another poor @British_Airways experience - an hour delay for a 45 min flight. Poor ground crew and just a total lack of empathy. BA are leading the race to the bottom

[ROGER BINKS @RogerBinks]

@iamnot_elon Everyone has an opinion. Your influence is irrelevant

[ROGER BINKS @RogerBinks]

@British_Airways why are you utterly sh1t? A simple flight from Spain to London used to be simple with BA. But now you can’t manage any part of the experience well - late flight, poor check in experience, staff who frankly don’t care. I would trust you to run a bath!
#holidays

[ROGER BINKS @RogerBinks]

Another @British_Airways c@ck up. You are incapable of flying on time!

[ROGER BINKS @RogerBinks]

@MrJamesMay Agree with you James - transfer to a separate plate and dip away!

[ROGER BINKS @RogerBinks]

@British_Airways @easyJet Another sh1t show - return leg in the same day also delayed! BA (bloody awful)

[ROGER BINKS @RogerBinks]

@British_Airways sh1t service and timekeeping again on the 7.35 to Newcastle. Late 1hour 10 mins ? How is this possible??
#airlines @easyJet

[ROGER BINKS @RogerBinks]

@British_Airways @easyJet Robot

[ROGER BINKS @RogerBinks]

Sat on the tarmac at T5. All boarded on time… Why are BA so sh1t now?
Answers on a postcard….

#BritishAirways @britishairways

[ROGER BINKS @RogerBinks]

Sat on the tarmac at T5. All boarded on time… Why are BA so sh1t now?
Answers on a postcard….

#BritishAirways @britishairways

[ROGER BINKS @RogerBinks]

@JeremyClarkson Our family has loved the story so far, our 15 year old twins are huge fans of your car work - petrol heads the both of them. Nothing better than a v8! But the Farm has really engaged them and shown them an element of life that they had taken for granted. Keep going -its gr8 TV

[ROGER BINKS @RogerBinks]

Good job our local councils can add up!!!

⁦@SurreyHeathCEO⁩ ⁦@Surreyheath⁩ ⁦@BBCPolitics⁩

[ROGER BINKS @RogerBinks]

@rickygervais One of my fav scenes. The whole series was brilliant - genius.

[ROGER BINKS @RogerBinks]

@skytv thanks for cutting me off while I wait on the phone for a manger! Great VIP service

[ROGER BINKS @RogerBinks]

@Homebase_uk really poor service from your Knaphill store. They caused an issue now expect me to sort it out! #cx

[ROGER BINKS @RogerBinks]

@British_Airways what a total sh1t show. You managed to balls up a simple overnight to Manchester from London. First flight - very late, Second flight - very late and no stand ready. I’ll take the train next time. No longer a premium experience to be proud of. #brand #cx

[ROGER BINKS @RogerBinks]

@IanWright0 Well done 👍

[ROGER BINKS @RogerBinks]

@BritishGasHelp why are you so terrible at communicating when someone has a problem? Your app doesn’t work - who should I contact?

[ROGER BINKS @RogerBinks]

@twinplums @BritishGas @BritishGasHelp @BBCWatchdog They are officially sh1t

[ROGER BINKS @RogerBinks]

⁦@BritishGas⁩ ⁦@BritishGasHelp⁩ ⁦@BBCWatchdog⁩ why does your app never work. Why have a smart meter fitted if it doesn’t help?!? Crazy. I think you do it so we can’t see how inaccurately you are billing us all. 😡