Rohan Salaskar

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport Okay

[Rohan Salaskar @Rsalaskar0607]

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the non-receipt of my refund for Air India flights booked through Goibibo.

Booking Details:
•Booking Date: 7 January 2026
•Route: Dubai – Mumbai (20 March 2026) and Mumbai – Dubai (25 March 2026)
•Airline: Air India
•PNR: 8ONBXX

Issue Summary:
•Both flights were cancelled by the airline
•The flights were subsequently rescheduled and then cancelled again
•I applied for a full refund on 18 March 2026

Despite this, I have still not received my refund.

Concerns:
•Goibibo customer care is not accessible, as calls disconnect when attempting to speak with an executive
•Air India has redirected me to Goibibo, while Goibibo has failed to provide any resolution
•I am being forced to follow up repeatedly without any clear communication or timeline

As per DGCA guidelines, passengers are entitled to a full refund in case of airline-initiated cancellations. The delay in processing my refund is a clear violation of consumer rights and service obligations.

I request you to:
1.Process my full refund immediately
2.Provide a clear status update with transaction details
3.Ensure no further delay in this matter

If my issue is not resolved within 7 days of this email, I will be compelled to escalate this matter to:
•National Consumer Helpline (NCH)
•DGCA grievance portal (AirSewa)
•Consumer Court for deficiency in service

I expect immediate action on this matter.

Sincerely,
Rohan Madhukar Salaskar
[phone]
[email protected]

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport Okay. I am waiting

[Rohan Salaskar @Rsalaskar0607]

If avoiding refunds was an Olympic sport, @Goibibo and @airindia would win gold 🥇

It’s been weeks, multiple follow-ups, and still no clarity.

Maybe the refund is also waiting for a connecting flight? #RefundDelayed @AirIndiaXAirIndiaX @goi@goibibo @DGCAIndia @MoCA_GoI @Campbell__W @jagograhakjago @consaff @timesofindia @ndtv @htTweets

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport 5 hours to go @GoibiboSupport

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport Okay, I am waiting @GoibiboSupport

[Rohan Salaskar @Rsalaskar0607]

To,
The Honorable Consumer Disputes Redressal Commission

Subject: Complaint regarding non-refund of cancelled flight ticket and deficiency in service

Complainant:
Rohan Madhukar Salaskar

Opposite Parties:
1. Goibibo (MakeMyTrip India Pvt. Ltd.)
2. Air India

Respected Sir/Madam,

I, Rohan Madhukar Salaskar, hereby file this complaint against Goibibo and Air India for deficiency in service and unfair trade practices.

Facts of the Case:

1. I booked flight tickets from Dubai to Mumbai and return via Goibibo.
2. The flights were scheduled for March 2026 but were cancelled by the airline (Air India).
3. I applied for a full refund on 18th March 2026.
4. Despite repeated follow-ups, I have not received the refund to date.
5. Air India has stated that the refund must be processed by the travel agent (Goibibo).
6. Goibibo has failed to provide any proper response and is only sending generic delay messages without resolution.

This has caused me financial loss, mental stress, and unnecessary harassment. I am being forced to run between the airline and the travel agent without any accountability.

Grounds for Complaint:

- Deficiency in service
- Unfair trade practice
- मानसिक harassment due to delay and lack of response
- Failure to process refund within reasonable time

Relief Sought:

I respectfully request the Honorable Commission to:

1. Direct the opposite parties to process my full refund immediately
2. Award compensation for mental harassment and inconvenience (₹50,000 or as deemed appropriate)
3. Award litigation costs
4. Pass any other order deemed fit in the interest of justice

Details:

PNR: 8ONBXX
Booking Date: 7 January 2026
Refund Requested: 18 March 2026

I hereby declare that the facts stated above are true to the best of my knowledge.

Regards,
Rohan Madhukar Salaskar

@airindia @AirIndiaX @GoibiboSupport @goibibo @AirSewaIndia @DGCAIndia @ndtvindia @timesofindia @CNBC @MoCA_GoI @jagograhakjago @consaff @OfficeOfRSP @PMOIndia @narendramodi @CNNnews18 @htTweets @indiaexpress @makemytripcare @makemytrip @mmtindia @IATA @BCASindia @nch1915 @LiveLawIndia @FinMinIndia @RBI @haptikapps @priyankac19 @airlinequality @FlightModeblog @thepointsguy

[Rohan Salaskar @Rsalaskar0607]

Absolutely unacceptable!

Refund pending since 18 March 2026 for cancelled @airindia flights (Dubai–Mumbai & return), booked via @goibibo.

Both are shifting responsibility — airline says contact agent, agent giving no real response.

Customers are not your middlemen.

This delay is harassment.

Resolve immediately or I will escalate legally.

PNR: 8ONBXX

@DGCAIndia @MoCA_GoI @jagograhakjago @consaff @AirSewaIndia

[Rohan Salaskar @Rsalaskar0607]

Facing extreme frustration with refund delay!

Booked via @goibibo | Flight cancelled (Dubai–Mumbai & return) by @airindia
Refund requested on 18 March 2026 — STILL not received.

Airline says contact agent. Agent not responding properly. Just generic delay replies.

Why should customers suffer between airline & agent?

Need immediate action.

PNR: 8ONBXX

@DGCAIndia @MoCA_GoI @jagograhakjago @consaff @AirSewa_India

[Rohan Salaskar @Rsalaskar0607]

Dear,

Thank you for your response.

However, I would like to highlight that I have already contacted my travel agent (Goibibo) multiple times regarding this refund, but I am not receiving any proper response apart from generic delay messages. There is no clear update or resolution being provided from their side.

As a customer, I am now stuck between the airline and the travel agent, with neither side taking ownership of resolving the issue. Since the flight was cancelled, I request you to kindly assist in escalating this matter internally with your concerned team or provide a definitive timeline for the refund.

It has already been a significant delay since my refund request was initiated on 18th March 2026, and I urgently need clarity on this matter.

Your support in resolving this issue would be highly appreciated.

Regards,
Rohan Madhukar Salaskar

@goibibo @GoibiboSupport @AirIndiaX @airindia @DGCAIndia @MoCA_GoI @jagograhakjago @consaff @AirSewaIndia @PMOIndia @narendramodi

[Rohan Salaskar @Rsalaskar0607]

Dear Goibibo Team,

Shame on you no service no refund what you are doing just eating up money and making clients frustrated.

This is my final communication regarding the pending refund for my cancelled booking (PNR: 8ONBXX).

Despite multiple follow-ups via email, calls, and social media, I have only received repetitive automated responses with no actual resolution. My refund request was submitted on 18 March 2026, and the delay is completely unjustified.

Please note:
- The flight was cancelled by the airline
- As per DGCA guidelines, I am entitled to a full refund
- Your failure to process the refund within a reasonable time is a violation of consumer rights

Please provide the following within 48 hours:
1. Confirmed refund status
2. Total refund amount
3. Expected processing timeline

If I do not receive a proper response, I will proceed with:
- Filing a formal complaint with DGCA via AirSewa
- Lodging a case on the National Consumer Helpline
- Initiating legal proceedings for deficiency of service

This will be done without any further notice.

I expect immediate action.

Regards,
Rohan Madhukar Salaskar

@airindia @AirIndiaX @goibibo @GoibiboSupport @DGCAIndia @AirSewaIndia @timesofindia @jagograhakjago @ndtvindia @CNBCTV18Live

[Rohan Salaskar @Rsalaskar0607]

@Goibibo @Goibibo_Support

Please STOP sending the same automated reply “we regret the delay” every day.

It has been 18+ days and the refund is still pending. Repeated apologies without resolution are unacceptable.

I now request:
1️⃣ Immediate refund status with timeline
2️⃣ Compensation for delay and inconvenience caused

Booking ID: 8ONBXX

Kindly resolve urgently before I escalate this through consumer authorities.

@DGCAIndia @jagograhakjago @MoCA_GoI

#Goibibo #RefundDelay #ConsumerRights

[Rohan Salaskar @Rsalaskar0607]

It’s been a week since my complaint and still no refund.

Absolutely unacceptable.
Do you have no accountability or concern for customer experience? This issue is publicly visible, yet there is zero action from your end.

I regret booking with your airline and the platform. This level of service is extremely disappointing and unprofessional.

Resolve this immediately.

@airindia @AirIndiaX @GoibiboSupport @goibibo @AirSewaIndia @jagograhakjago @MoCA_GoI @ndtvindia @timesofindia @htTweets @IndianExpress

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport Update?

[Rohan Salaskar @Rsalaskar0607]

@GoibiboSupport @airindia as per above message kindly respond to Goibibo as they have raised the refund request

[Rohan Salaskar @Rsalaskar0607]

@AirIndiaX @MoCA_GoI @AirSewaIndia @@nch1915 @TimesNow @ndtv @ndtv @CNBCTV18News

[Rohan Salaskar @Rsalaskar0607]

@AirIndiaX I have sent you private message with PNR

[Rohan Salaskar @Rsalaskar0607]

@airindia Check with your team as I have not received your email and I also check with Goibibo they also have not received anything from your team. Kindly check and let me know @airindia @AirIndiax @GoibiboSupport @goibibo @DGCAIndia

[Rohan Salaskar @Rsalaskar0607]

@airindia @AirIndiaX @GoibiboSupport @DGCAIndia @airindia

[Rohan Salaskar @Rsalaskar0607]

Spoken to the Goibibo customer care, there is no remark from air India on my tickets regarding refund. Are you sure? You want to provide services. Ticket was booked 3 months ago and flight got cancelled. Clients are begging for the refunds. @AirIndiaX @GoibiboSupport @DGCAIndia @airindia @goibibo