Sara Jane Thompson

Hockey player, coach & umpire for @lansdownhockey, also play for Wales Masters. Run The Stick Club in Cheltenham. My Life is Hockey!!!

[Sara Jane Thompson @SJT25]

@ThisisDavina Do you have any sway or can you help with #Zoe ?
Really frustrated trying to get a straight answer from them re delivery of my kit to get started! #desperate #disappointed
Keep up fab work re #Menopause 😘

[Sara Jane Thompson @SJT25]

2/2 unnecessary aggressive tone. I get it - herding people is difficult but there is a right way to deal with situations #customerservice
Both him and his colleague refused to give me his name (quote ‘they weren’t required to do so’)I have no way of following this up #shame

[Sara Jane Thompson @SJT25]

Just returned from a lovely holiday in #turkey Shame that one @jet2tweets employee managed to upset a huge number of our flight, including me, on return to #birminghamairport at 3am (our 5am)
Tired & frustrated customers wanting to get home being spoken to in a very 1/2

[Sara Jane Thompson @SJT25]

@EE Any chance of an update as to whether the total blackout we’re experiencing in #cheltenham will be sorted soon??? #rubbishservice #pleasesortitout

[Sara Jane Thompson @SJT25]

First visit into the new @mintvelvet store #cheltenham today. What a great experience! The staff member who helped me was so lovely, felt like I had a personal shopper! #customerexperience #customerservice #highlyrecommended

[Sara Jane Thompson @SJT25]

Visited @Hatchards #Cheltenham for the first time today. Really disappointed & won’t be returning. Stood at till to be completely ignored by 2 staff members so gave up! #lovelyshop #poorcustomerservice

[Sara Jane Thompson @SJT25]

@nationalrailenq @GWRHelp Apologies won’t cut it I’m afraid but thanks anyway 😞

[Sara Jane Thompson @SJT25]

So on Saturday….Little did I know that the online/media portrayed ‘limited service due to #strike action’ meant @nationalrailenq #cheltenhamspa station was completely closed & chances of getting where I REALLY needed to go impossible #doesthegovernmentcare #diditmakeadifference

[Sara Jane Thompson @SJT25]

@nationalrailenq @GWRHelp That would have been useful!!! Trying to find info online was nearly impossible. Let’s hope that everyone else who needed to get somewhere for an important reason made it & that the strikes were worth it! #doesitever All I saw was impacting normal people!

[Sara Jane Thompson @SJT25]

@by_Kernow Can you let me know whether the No. 24 from Mevagissy is running this afternoon? Lots of peeps been stood here for over an hour so we just need to know what’s going on? #pleasehelp

[Sara Jane Thompson @SJT25]

Really disappointed to arrive @TivoliCinemasUK Cheltenham for a birthday treat to be told that we can’t order food even though here in time, may need to advertise 30 mins prior not 15. Let’s hope Top Gun is worth it! #hungry #poor #gutted #customerservice

[Sara Jane Thompson @SJT25]

Am making a conscious decision to never shop with @ASOS again. Awful experience from beginning to end! Easy decision to make really as will also help do my bit for the environment! #badcustomerservice #unenjoyableexperience

[Sara Jane Thompson @SJT25]

@ColinPike2 @EnglandHockey @HockeyWriters1 6) Apologies for rant, these opinions are all my own (hence why I haven’t used the club Twitter) but am sure that many feel the same way! After months of battling with GMS in a more difficult ‘post COVID’ season I feel worn down and despondent. Thanks @EnglandHockey

[Sara Jane Thompson @SJT25]

@ColinPike2 @EnglandHockey @HockeyWriters1 5) If EH struggle to get reporting right for the top leagues what hope do we have? Why are we having to submit all this information?
Can we just be left to make sure that we have a team on a Sat enjoying their hockey? Or have a system that actually does something for us?

[Sara Jane Thompson @SJT25]

The ball definitely did go out of the D. After impartial opinions as to the decision

[Sara Jane Thompson @SJT25]

Goal or no goal?
Opinions wanted #hockey #umpires #hockeyumpires