Selfishies

I am pissed with Selfridges scams

[Selfishies @Selfishy2023]

Something went wrong with your online order at @Selfridges? Well, sadly, you're not the only one as a quick look at Trustpilot https://t.co/QjFITyo42Y or
Facebook https://t.co/j3hyE8ZQhV or Twitter suggests...

But we can do something about it 💪💪💪⤵️

[Selfishies @Selfishy2023]

@Selfridges @SamsungUK Misleading a customer on a product availability is illegal in the UK, do I need to file ANOTHER case with RetailADR? (I already have a case with you - case ID 18363) Can't you just make life a little easier for yourself and your customer and idk... deliver an order for instance??

[Selfishies @Selfishy2023]

@Selfridges you cancelled my order for the 2nd time and Omar from your team said I cancel it. Can you please explain?

[Selfishies @Selfishy2023]

@Selfridges You have blamed @SamsungUK, a "direct supplier", IT, myself for the order not going through. It's quite clear that the problem is just... you

[Selfishies @Selfishy2023]

@Selfridges as you're at it, please can you tell me how screenshot A relates to screenshot B?

[Ahleckz @AlexFrew18]

@Selfridges I’ve been waiting for a refund for weeks now. You received the item last month but haven’t processed anything. I have called twice (today and yesterday) and both times promised a update within an hour. I haven’t had a response either time. Can I have my money back?

[Selfishies @Selfishy2023]

@saimasabine @Selfridges @Loewe Took them 6 weeks for me. Twice. For a product they still advertise as in stock right now.

[Selfishies @Selfishy2023]

@Kemptybiz Same with me. I've been trying to buy a product they have online since end of November. They clearly don't have it and lure customers, take their money as a 0% loan to only acknowledge months later that they don't have the product 🙄

[Selfishies @Selfishy2023]

@Selfridges @scp1102 Selfridges, do you really have the item or are you just planning on taking her money like you did with so many of us? Honestly...

[Selfishies @Selfishy2023]

@diannaherself @spencer_bazell @Selfridges I really hope it makes it to the headlines one day

[Spencer bazell @Notbiguser1987_]

@Selfridges my partner returned her shoes. 3 weeks ago, with proof of delivery with Royal Mail. Selfridges can not find the item she is still waiting for her refund. This is so disappointing, what is going on with your customer service team?

[Selfishies @Selfishy2023]

@LiamRowbotham @Selfridges Yes, and it is a legal offense

[Selfishies @Selfishy2023]

@annakhanna @Selfridges @Cartier You should really file a complaint with RetailADR (the Ombudsman), what an horrible experience

[Anna Khanna @annakhanna]

@Selfridges thank you for picking up the ring. Via email you have stated that no refund on my @Cartier ring as you didn’t send the wrong size. On the order form it’s the size I ordered. The actual ring I sent back is a different size. Please can you just give me my money back!

[Selfishies @Selfishy2023]

@sophiaukor Hi Sophi, Selfridges blames DPD, Samsung, their own customers for quite a variety of things. Check their Trustpilot reviews:( I hope you have a safe pregnancy and comfortable birth... you can reach out to the Ombudsman for the rest :(

[Selfishies @Selfishy2023]

😢

[Selfishies @Selfishy2023]

@laurenlq86 @Selfridges Reach out to their Ombudsman 🙏🤞

[Rebecca Maybin @MaybinRebecca]

@Selfridges @annmaybin @MartinSLewis Ann has provided proof that the bag was received by you on 3rd December. A refund should have been processed within 14 days - this is listed in your T&Cs (which btw are impossible to find on your website) What is the hold up?