Moi

[Moi @Shrempie]

@VauxhallPR @OctopusEnergy @vauxhall Don’t bother, my EV doesn’t charge. I’ve taken it to the Vauxhall service centre on 5 occasions this year and it’s still not fixed. Terrible customer service from every department at Vauxhall.

[Moi @Shrempie]

@_evethomson @VirginAtlantic We got our bags but nothing on the compensation front yet. Have you?

[Moi @Shrempie]

@VirginAtlantic can someone please pick up the phone and tell us what is going on?! No I don’t want to DM you as I don’t get a reply.

#lostluggage #virginatlantic #honeymoon #HeathrowAirport

[Moi @Shrempie]

@Tierra791 @davidrobertparr @_evethomson @VirginAtlantic Ours arrived today 👏

[Moi @Shrempie]

@davidrobertparr @_evethomson @Tierra791 @VirginAtlantic Ah that’s great news 👏 ours has changed to delivery process initiated this afternoon- fingers crossed 🤞

[Moi @Shrempie]

Back in the UK & received the message below last Saturday-still no update. I have no summer clothes, everything was packed in our luggage. Can a human pick up the phone and organise delivery of our cases. @heathrow @VirginAtlantic @jeremyspake @worldtracer #desperate #Exhausted

[Moi @Shrempie]

@davidrobertparr @_evethomson @Tierra791 @VirginAtlantic Exactly the same for us 😞

[Moi @Shrempie]

@davidrobertparr @_evethomson @Tierra791 @VirginAtlantic Have any of you had any luck?

[Moi @Shrempie]

@Noodzer Congrats! You beat us 🙌 the tracing website is down. #welljel #virginatlantic

[Moi @Shrempie]

@zellishrows @DavidDaglish @richardosman Definitly give yourself 5-6 hours. We went to Heathrow 4 hours before our flight recently and we only just made the flight.

[Moi @Shrempie]

@richardosman Honestly have a staycation. It’s not worth dragging yourself around the sludge show at Heathrow!

[Moi @Shrempie]

@davidrobertparr @VirginAtlantic Hi David, have you had any luck retrieving the bag? Worldtracer website seems to be down at the moment..!

[Moi @Shrempie]

@VirginAtlantic From bad to worse! Worldtracer originally said items located and I received an email last week, stating it would be delivered once it’s cleared customs last week. And now we have this…

#day17 #heathrowairport #lostluggage #Lost #honeymoon #virginatlantic #badtimes

[Moi @Shrempie]

@davidrobertparr @VirginAtlantic Flew out from Heathrow on July 9 to Las Vegas. We’ve just been to the #virginatlantic desk at San Fran airport to speak to a human. The member of staff was kind but the system he viewed couldn’t confirm the location of the bags either. #backtosquareone #airport

[Moi @Shrempie]

@davidrobertparr @VirginAtlantic So my husband got this email message on Monday. Our bags are presumably at Las Vegas airport. We’re now in San Francisco and fly back to the UK in 48 hours. Still no phone call or direct email with an update on the courier arrangements. The saga continues…

[Moi @Shrempie]

@davidrobertparr @VirginAtlantic @HeathrowAirport Just realised that you flew a day after us, so @virginatlantic and @heathrow were still sending flights out with the knowledge they had a back log of delayed luggage. Easier to keep the flights going and deal with a bit of bad press than to cancel and pay for refunds. #disgrace

[Moi @Shrempie]

@VirginAtlantic #speaktoabrickwall #infuriating

[Moi @Shrempie]

@VirginAtlantic It doesn’t help. The auto reply message just states that due to failures on June 17/18th (!) @VirginAtlantic are not handling any inbound calls. I’m exhausted by this experience it really has ruined the honeymoon 😞

[Moi @Shrempie]

@G_Manashi @VirginAtlantic They aren’t handling any calls and just feel completely deserted. Does your worldtracer message just say “item located and confirmation pending”?