S. Ma

I rarely use Twitter. Apologies in advance if I don't respond to your message. Find me on Facebook or Instagram instead! @stanssnacks

[S. Ma @Stanssnacks]

@AmericanAir Can you please reply to my DM? I'm trying to reschedule a flight I booked on a partner airline for tomorrow and it requires me to contact you. 4 hour way for a phone call return.

[S. Ma @Stanssnacks]

@united min SFO checkin time is 30 min. I was 1 step away from checking in at the kiosk 35 min before flight (NO BAGS) and turned away. Why?

[S. Ma @Stanssnacks]

@Delta You guys are awesome - thanks for the dinner and snacks as several of us are stuck in Elmira.

[S. Ma @Stanssnacks]

@yourmechanic Google ad claims that you serve 60022 but you don't. It's adjacent to 60052 that you service and you refuse to drive 5 min.

[S. Ma @Stanssnacks]

@oTobotsUSA I really want to use your service but no one has responded to my request for an estimate for the last few days. PM me please?

[S. Ma @Stanssnacks]

@katy_milkman heard you on @Marketplace this morning! Love hearing tidbits from #opim290 on the radio.

[S. Ma @Stanssnacks]

@Metra Good choice to install the American Type-B plugs in your stations instead of European Type C! #marketingoops

[S. Ma @Stanssnacks]

@katy_milkman Heard a story on NPR about peer pressure / 401k & thought "I learned that in OPIM!"

Then they mentioned it was your story!

[S. Ma @Stanssnacks]

@SamanthaZinnen I was there two weekends ago! Should have hit you up. Next time!

[S. Ma @Stanssnacks]

@SamanthaZinnen Moving to Chicago next week for a new job at a real estate development firm. Still tutoring though!

[S. Ma @Stanssnacks]

@SamanthaZinnen Just realized you were at GWU. Nice job! Great school - hope you're having an incredible freshman year.

[S. Ma @Stanssnacks]

@americanair Just thought it would save time if you only had one place when you ask fliers to use the bag sizer rather than before each leg.

[S. Ma @Stanssnacks]

@americanair You're the only airline that makes me bag size my carry on three times during a two legged flight. What gives? Once is enough.

[S. Ma @Stanssnacks]

@NS_Int Thank you for the hotel, but I am disappointed I didn't get the free change of train ticket I was promised. Could you look into it?

[S. Ma @Stanssnacks]

@NS_Int No, it was because of electrical problem at the border. Unfortunately, the ticket to Paris was not free the next morning. :(

[S. Ma @Stanssnacks]

@MatharyCharles I lived in Houghton from 95-99. Dad went to @michigantech for PhD. Sorry for late reply - I don't used Twitter often.

[S. Ma @Stanssnacks]

@NS_Int I am EXTREMELY impressed w/ your customer service when problems arose on the BE/NE border. Free shuttle/hotel/new ticket. Thank you!

[S. Ma @Stanssnacks]

@katy_milkman Thank you for empowering me to be a critical decision processor after graduation! I <3 #OPIM290

[S. Ma @Stanssnacks]

#opim290 Regression to the mean shows that you may actually be better at predicting world events than a CIA agent. http://t.co/rKceEfnzDU

[S. Ma @Stanssnacks]

@davidcrob Heard on vacation: "We measure effectiveness of a new product by TTP: time elapsed until someone makes a phallic symbol from it."