Stephen Brown

Newcastle born, live in Manchester. Views my Own.

[Stephen Brown @Stephen24Brown]

@TUIUK 😳Kiotari @TUIUK & @OntheBeachUK say is not safe to stay on our dates but @TUIUK insist get on flight. @TUIUK where do my family go, the street! @ABTAtravel @UK_CAA why is our family treated differently. @roryboland @CitizensAdvice #Greecewildfires

[Stephen Brown @Stephen24Brown]

@afcfranchise M

I

[Stephen Brown @Stephen24Brown]

😮#NUFC

[Alan Shearer @alanshearer]

At last!!! Needed that after so many chances. Great goal. #NEWMUN

[Stephen Brown @Stephen24Brown]

Even told to wait 72hrs to speak to a manager. All whilst still paying the bill & using our own built up data. @Ofcom
@CitizensAdvice any help would be welcomed as my requests are not being listened #CustomerExperience #CustomerService

[Stephen Brown @Stephen24Brown]

Without @skytv broadband for 9 days with expectation this will be another 7. In the meantime @SkyHelpTeam & @WeAreOpenreach find it acceptable to send a 4g box suitable for 1 person in a home of 4. Unwilling to offer more than 1.

[Stephen Brown @Stephen24Brown]

The saga has ended. Left with no choice, lose money or accept being moved & a small refund. Lessons to learn when booking. @TUIUK @OntheBeachUK @jreynoldsMP

[Stephen Brown @Stephen24Brown]

@OntheBeachUK & @TUIUK please treat everyone equally. We have legitimate right to a refund, please comply with TPR. @biztradegovuk @CitizensAdvice or @TheTNG can you help?

[Stephen Brown @Stephen24Brown]

@TUIUK 😳Kiotari @TUIUK & @OntheBeachUK say is not safe to stay on our dates but @TUIUK insist get on flight. @TUIUK where do my family go, the street! @ABTAtravel @UK_CAA why is our family treated differently. @roryboland @CitizensAdvice #Greecewildfires

[Rory Boland 🇺🇦 @roryboland]

Predictably, some online travel agents are messing customers about on refunds for Rhodes

If you booked a package holiday, the provider may be able to send you to an alternate hotel (of the same quality) but if it changes the resort/destination you must be offered a refund

[Stephen Brown @Stephen24Brown]

@OntheBeachUK @TUIUK offer below 🌟 hotel & 1k difference in price, expect us to accept £300. This is an insult. It’s not what we booked affects the performance of our package. Please listen & abide by PTR section 12 (7) & give us a refund. @ABTAtravel

[Stephen Brown @Stephen24Brown]

Still waiting 🕰️ @TUIUK @ABTAtravel

[tuiuk @TUIUK]

@Stephen24Brown @jreynoldsMP @BBCNews @ManchesterEven Hi Stephen, so we can look into this further can you please contact us privately with your booking details. Please note that we can only discuss bookings with the lead passenger due to GDPR. ^Bethan

[Stephen Brown @Stephen24Brown]

I have DM you.

[tuiuk @TUIUK]

@Stephen24Brown @jreynoldsMP @BBCNews @ManchesterEven Hi Stephen, so we can look into this further can you please contact us privately with your booking details. Please note that we can only discuss bookings with the lead passenger due to GDPR. ^Bethan

[Stephen Brown @Stephen24Brown]

@roryboland & @lisaminot @OntheBeachUK & @TUIUK don’t wish to even engage /listen to their customers. Surely that is the bedrock of good customer service. I’d of hoped PTR regulations would have ensured this. Sadly as yet that isn’t the case. @CitizensAdvice

[Rory Boland 🇺🇦 @roryboland]

@Stephen24Brown @OntheBeachUK @TUIUK @easyJet @jet2tweets @ABTAtravel @lisaminot @jreynoldsMP @BBCNews @ManchesterEven Hi @OntheBeachUK under the Package Travel Regulations, if you have changed the guests resort you are required to offer them the choice of alternative accommodation or a refund. This customer wants a refund

[Stephen Brown @Stephen24Brown]

@OntheBeachUK & @TUIUK follow the industry approach. Abide by TPR 12 (7) & provide customers with refunds. Moving doesn’t isn’t the same holiday. People made original choice for a reason. @ABTAtravel @roryboland @lisaminot @SimonCalder #rhodesfire

[Stephen Brown @Stephen24Brown]

Day 4: Finally, @OntheBeachUK acknowledging hotel & area isn’t safe. Still no direct ☎️ or offer of refund as other customers @TUIUK @easyJet &
@jet2tweets 72 hrs to go & we still wait ⏰@ABTAtravel @lisaminot @roryboland #rhodesfire

[Stephen Brown @Stephen24Brown]

3️⃣ days of saying so & holiday now not possible @OntheBeachUK. Wheres flexibility offered of refund. Further evidence of @TUIUK lack in duty of care afforded to flight only customers travelling to S. Rhodes @ABTAtravel @roryboland
@lisaminot @TravelEdNigel

[Stephen Brown @Stephen24Brown]

@TUIUK continue to also not offer a refund on flight only, afforded to their customers going to same areas. The same areas @TUIUK deem as not safe. A response of ‘not our problem’ #Greecewildfires

[Stephen Brown @Stephen24Brown]

After 1hr on phone & being cut off by @OntheBeachUK. Still no refund whilst other customers on same / later day have been given. @OntheBeachUK Acknowledge don’t expect us to travel. But still fail to act in best interests of customers. #rhodesfires

[Stephen Brown @Stephen24Brown]

@ABTAtravel as your article on TP regulations 2018 section 12 (7) should @OntheBeachUK not provide a right to cancel & refund their customers due to extraordinary circumstances #rhodesfires