Steven Fraser

[Steven Fraser @StevenFras34163]

@elpidaki @British_Airways @HeathrowAirport You gotta love the blurred lines of customer support - 'don't use the secure official BA website, send us personal information via social media that's easily hacked and full of scammers'

[Steven Fraser @StevenFras34163]

@_Anna_faith @SpecEv @British_Airways I'll be contacting CEDR & CAA on Monday, I've had enough
@British_Airways
#BoycottBritishAirways
#BritishAirwaysScam

I help arrange large group bookings several times a year for a company, we've always used BA, but not after this... this is literally costing them millions£££££

[Unhappy Customer @screwedcust]

Anyone else left stranded by British Airway??? Feel free to share your story since BA doesn’t listen or care #britishairwaysscam #BritishAirways @BritishAirwSUCK @British_Airways #BAimplosion

[Ivy @captainivym]

Yes!! That’s exactly what @British_Airways is doing. I think it’s all a big scam! #britishairwaysscam

[Barbara Coster @coster_barbara]

@British_Airways Could BA respect their customers and refund the money paid in good faith for a service which they failed to deliver...........

This is disgraceful.... we cant get through on the phone.....

What would suggest...
I am now left with no option but to start court action.....

[Ivy @captainivym]

@British_Airways That’s a LIE. No flexibility on your end. My ticket which I could get a refund for 3 months ago has mysteriously changed into a non-refundable ticket!! I don’t want a voucher, I want my money!!! #britishairwaysscam #britishairways

[Jo Griffiths @coastathome]

@British_Airways @turningleftfor I should be flying business class to and from Porto this week but BA cancelled my flight and hotel and retained my deposit. #britishairwaysscam

[Daniel Carey @CustortroyCarey]

@britishairways I'm still awaiting a full refund from a flight I made in April!!! Can someone reply to my queries. This is beyond a piss take #britishairwaysscam

[Raymar @senorita_sunray]

@British_Airways now been told another hour before an update !!! How can you sell tickets to a destination and not know until the flight is ready to depart that you don’t have a landing permit??!! #babecomesbudget #britishairwaysscam

[Loveena Stephen @LLStephen]

Incredibly disappointing service by @British_Airways for travel from Mumbai to Toronto via London #fraudbritishairways #airwaysfraud #britishAirwaysScam
@DominicRaab @DrSJaishankar @MarcGarneau

[Dounia @Douniatourougou]

British airways has been terrible!! They have cancelled two of my flight now. They would reply to me to get a refund and the website is forcing me to get a voucher as the page wouldn’t direct me to the voucher option. I expect a refund ASAP! #BritishAirwaysscam

[JC @johnchristraj]

@British_Airways Thanks Steven! I believe social media is not just for marketing and making money, its also meant for public issues so the world aware +-, so the world is seeing how customer get treated by @British_Airways #disgraceful #worstcustomerservice you will know the pain if you loose 5k+

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Beth James @BethJames11161]

@British_Airways You have closed my complaint for the second time in a row without giving me a response! Address the issue!

[Steven Fraser @StevenFras34163]

This is just awful @British_Airways
#BoycottBritishAirways
#BritishAirwaysScam

[Miriam Lydon @miriambrophy]

@British_Airways I have been trying to get a refund since the 21st July and nothing has happened. My mother died and I sent in her death certificate as I was told to do. I have spent hours waiting to speak to staff and they can’t seen to help me. This is extremely distressing.

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Dan Woodhead @RDan_WAFU]

@British_Airways Do you offer customer services?
I have been chasing a refund for almost 12 months!
I’m tired of being fobbed off, I cannot even speak to a manager when I call.
We can discuss it here, other customers can see standards of your customer services.
You have even ignored a complaint!

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Su @Su42301297Su]

@British_Airways I’m awaiting my refund I still haven’t received it over 900 gbp I called 3x …call center in india is useless I just called again it said we’re too busy and the line cut …please refund me…I can’t keep spending 1 hour on a call waiting for my refund it’s been 3 weeks!!!!!

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Guy Oscar @GuyOscar4]

@British_Airways British Airways-your customer service is shocking. Delayed/canceled BA1510flight, approved reimbursement promised for 2weeks,ignored for 5 weeks, and zero response to follow-ups. Where is the basic decency in your customer service?Unacceptable

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Q Gardens @Quaysid46436068]

@British_Airways @British_Airways have closed my case twice now without any outcome or communication and I am not alone - it’s a common approach - reviewing and closing with no customer contact?!

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Scott @redparaman]

@British_Airways I had my outward flight next week cancelled and my return flight changed to a different airport. I have applied for a refund. The system states will be processing the refund shortly. This is unacceptable. If the money isn’t refunded i will make a claim through the court online.

[Steven Fraser @StevenFras34163]

#BoycottBritishAirways
#BritishAirwaysScam

[Q Gardens @Quaysid46436068]

@British_Airways Despite record breaking profits BA still haven’t invested in customer service teams. 2nd year waiting over 4 months for a response to a claim. We want basic care not gold. Truly a disgrace. @BBCNews should look at social media fb groups to see how big of an issue it is.