@by_vivek What’s up with the complete apathy of your customer support team? 48 hours of TAT have also passed without resolution. How do you sleep at night after defrauding senior citizens?
@OneWayCab Worst ever experience. Your driver is threatening my family after giving is a non AC cab (while we had an AC booking) and the car was full of ants. We are travelling with a one year old child. Very unsafe environment. He is telling us he won’t drop us back.
@makemytrip@Marriott Wonderful way of cheating premium customers, MMT. Do you have any shame charging 2x of the actual hotel tariff? And making it non refundable to boot. Staying at a mid hotel for high tariffs was not on my bingo card for 2026.
@boschindia Almost 3 weeks now since I bought your dryer. No installation yet. Service centre keeps stalling saying x or y is not available. What is happening to your service standards?
@IndiGo6E To add insult to injury, there is no way to cancel and get a refund. So my options are- wait out at the airport with no clarity or forfeit the ticket price by not showing. Well done!
@IndiGo6E This site which is supposed to help your customers plan their travel better basis flight status is also net unhelpful. I planned my Bom-Blr flight based on this information (which said my flight is on time), left home at 5.30 am. Have spent 5 hours at T1 now. Well done!
@BookMyForex Why is it taking forever to get a response from your team? The most unhelpful lot of customer care executives. I have now spoken to three people without any resolution of my concern. The rudest, worst trained folks.
@BookMyBai What sort of scam are you running? Cheated me out of 13k. No cooks or maids sent. It's now been 7 months since I registered and paid for your services. Your fraudster agents claim no refunds are possible. Also no response to my legal complaint.
@BookMyBai Are you running a scam? You have taken money from me and have still not been able to arrange help for over two months now. And your team keeps insisting there's no refund. Keep this up- see you in consumer court.
@Neemrana_Hotels Why are you levying "compulsary" charges for Christmas dinners at your properties even if your guests don't want to avail them? Your helpline is most unhelpful in resolving the matter.
Great to see Shri Amulya Basak, share the stage with @vidya_balan and gift her a beautiful Jamdani saree on the occasion of our association announcement with @filmfare. Amulya is a master weaver at Biswa Bangla, one of our Karigar sellers.
@rahijain My friend ordered a sari on your site and had to return it because of quality issues. Since Dec last yr, she has been chasing your team for a refund- apparently some server problem prevents refunds. Really?Staff training is obviously required. Request your intervention.
Kicked to unveil our brand new identity. This is an outcome of 3months of hard work from my design/UI gang led by @ArpitRai. Thanks @surdattack for ur guidance.
Does this qualify as a benchmark for how SaaS cos should think about their online presence?
A thread on what & why 👇