SusieB

Those with the least to say, say the most. Proud NHS employee.
All opinions are my own.

[SusieB @SusieB2016]

@My_Metro can you PLEASE give 1 announcement at Sunderland metro. 3 metros have now stopped here to turn back to Newcastle. There are some irrate customers building up.... not helped by very poor communication

[SusieB @SusieB2016]

@My_Metro can you please just give 1 bloody update as to what time the metro is due?? The board is like flash cards, the tannoy is stating the obvious, ie: it's delayed. We know!! But give the correct info ffs!

[SusieB @SusieB2016]

@DogLovers03 Smudge

[SusieB @SusieB2016]

@SunderlandGPA 2/2 book an appointment once registered, It's a completely different link. And the actual link to book is difficult to locate. This small change may help reduce the frustrations as the online triage process is actually good 🤷‍♀️ people just can't find the link!

[SusieB @SusieB2016]

@SunderlandGPA the powers thar be will be aware that there are several complaints about South Hylton Surgery. Can I suggest that you put the link for the online triage service at the top of the webpage with explanation. The go to online portal bares no resemblance to how to 1/2

[SusieB @SusieB2016]

@SLC_Repayment You don't need to check anything for me. Just look at the length of time each caller is put on hold after their call has been answered

[SusieB @SusieB2016]

@SLC_Repayment a call to change from wage deductions to DD has taken almost an hour. A few minutes to get through but we have spent the best part of the hour on hold whilst the call handler did what they needed....you need to change your on hold music, or get faster systems 👌

[SusieB @SusieB2016]

@MartinSLewis are you able to challenge the interest rates on student loans? Plan one has gone up to 5%. Plan one is always overlooked, we may have borrowed less, but we pay it ALL back and its a huge chunk off a monthly wage!

[SusieB @SusieB2016]

@TUIUK can you advise if we can amend our location. Due to fly to Corfu at the end of August

[SusieB @SusieB2016]

@econsamm @My_Metro I agree. We've had 'security ' at South Hylton metro which is an end terminus. The teenagers literally harass the security that have been there intermittently. They don't inspire confidence.

[SusieB @SusieB2016]

@My_Metro can you please observe the 7.23 metro from parklane to South hylton and the intimidating behaviours of a group of young people towards my husband, a lone traveller. And feedback what you are doing about this repeated behaviour

[SusieB @SusieB2016]

@My_Metro Do they hide then? Because there was clearly no security around on a Saturday evening, and to a known hotspot station .

[SusieB @SusieB2016]

@beanz2809 He's amazing live, I saw him a few years ago at the arena. 🙌

[SusieB @SusieB2016]

@JDGyms at what point do you actually stop taking money out of ex customers bank accounts after cancelled membership? 2 months and still paying for 1, but not another and you have a completely non user friendly means of contact with customers...why can't I just speak to someone

[SusieB @SusieB2016]

@MartinSLewis @EE how can a mobile phone company justify a 3.9% + cpi rate of inflation increase mid contract. Taking us £65.80 to £76.20 per month with little notice and stuck in a 24 month contracts. When are these companies going to be challenged.

[SusieB @SusieB2016]

@MartinSLewis @MrDeltaSierra I have asked you loads to fight for us on plan 1. We have borrowed less but we pay every last penny off including the ridiculous interest rates.

[SusieB @SusieB2016]

@virginmedia Yes there were issues. That's the point of the tweet. But it's far too frequent @virginmedia it's not good enough.

[SusieB @SusieB2016]

@virginmedia 5 hours without Internet access in SR4 area is an absolute joke. This is a regular occurance. You have no competition so apparently can get away with such terrible service

[SusieB @SusieB2016]

@virginmedia please can you respond to outage in SR4 area

[SusieB @SusieB2016]

#Dublin @Crufts