Breaking News! @Verint study signals major shift in contact centers towards #AI and digital channels. Traditional telephony taking a backseat, with only 10% of contact center leaders indicating that it will have an impact on #CX#automation. Read more! https://t.co/asFJzCwRds
Check out this interview from #NRF2024 where @RETHINK_Retail caught up with Koren Stucki from @Verint to discuss how the distinction between online and in-store shopping experiences is becoming increasingly blurred. #retail#CX#Verint https://t.co/1NOOWnJ7Gy