Vancity

Banking done differently.

Support via X is available:
Mon - Sat, 8am - 8pm
Sun, 10am - 5:30pm
1-888-VANCITY

[Vancity @Vancity]

@just_a_ct_ldy I'm so sorry, it sounds like there are very few ATM options conveniently located near you, and I understand your concern about having to travel farther or pay fees just to access your funds. Thank you for sharing this, as it helps highlight areas with limited ATM access.

[Vancity @Vancity]

@just_a_ct_ldy P. 2 help us understand the specific impact this had on you so that we can better capture your experience & feedback. For future withdrawals, you may find it helpful to also use The Exchange® Network ATMs which can be located here: https://t.co/8H19n5SRhe.

[Vancity @Vancity]

@just_a_ct_ldy P. 1 Thank you for sharing this context. We understand this was more than an inconvenience. The delay affected your routine, prevented you from completing an essential task, and required you to rearrange your schedule over two different weeks. We appreciate you taking the time to

[Vancity @Vancity]

@just_a_ct_ldy Thanks for bringing this to our attention. We understand why this experience would be frustrating, especially after making the trip based on the information available at the time. We apologize for the inconvenience caused. - MC

[Vancity @Vancity]

Hey members! Have a say in Vancity’s future. Apply to serve on our Nominations and Election Committee. Apply by noon on Wednesday, July 22, 2026.

For more details, visit https://t.co/NtRepkTJko.

[Vancity @Vancity]

@GavinGastown3 Hey! A little early, but Happy Canada Day to you too! -AN

[Vancity @Vancity]

All Vancity branches will be closed on Wednesday, July 1, 2026. We recognize that this day holds different meanings for different people. For some, it’s a time to celebrate. For others, it’s a moment to reflect on the ongoing impacts of colonization and the importance of Reconciliation. At Vancity, we’re committed to listening, learning and taking meaningful action in partnership with Indigenous communities. While our branches will be closed on Wednesday, banking doesn’t stop. You can connect with us anytime through online banking or by calling our contact centre at 1‑888‑826‑2489. Visit us for full branch hours: https://t.co/3dpksCIoF6

[Vancity @Vancity]

@BibasKfir Thanks for sharing your perspective. At Vancity, we’re proud to reflect and support the diverse communities we serve across BC, and we’re committed to building a sense of belonging for everyone. #Inclusivity -AN

[Vancity @Vancity]

@CoquitlamSAR Thanks for the shout out, we're happy to show our support! -JB

[Vancity @Vancity]

@KidTokyo86 @Howard__24 @KidTokyo86 The new location will serve as Vancity's Centre of Indigenous Banking, using branch member feedback to develop innovative programs and products that deepen our commitment to reconciliation and economic inclusion. This is also Vancity’s first on-reserve branch!

[Vancity @Vancity]

@DaFartKnocka33 Protecting our members’ information is a top priority. We take account security very seriously. We have strong safeguards in place and closely monitor our systems to help keep your information safe. If you have any concerns, please reach out to our contact centre. -AN (2/2)

[Vancity @Vancity]

@DaFartKnocka33 Sorry for the concern this caused — we understand how unsettling this can be. Earlier this morning a technical issue impacted online banking, and our teams resolved it. At this time, there is no indication that this was related to any unauthorized access. (1/2)

[Vancity @Vancity]

@ChristineETC Hi! Visa eStatements are available in online banking and Manage My Visa for up to 24 months. If you need older copies, you can call Card Services at 1-888-877-4543 and they’ll be happy to help request printed statements (a $2 fee per statement applies). -AN

[Vancity @Vancity]

@ladysmallsen @Fuzzykay Yes, cards are still working even while services are unavailable for online banking. - MC

[Vancity @Vancity]

@TJAlfed1 We don’t have a clear ETA just yet, but our technical teams and vendors are actively working to get things back up as quickly as possible. Please try again a bit later. If anything is urgent, you can reach us at 604-877-7000. -AN

[Vancity @Vancity]

@TJAlfed1 Hi! Sorry about the disruption this morning. I know that wasn’t ideal, especially when you needed things to run smoothly. Thanks so much for your patience and for sharing your feedback. If you need help with any banking, please call our Member Services Centre at 604-877-7000. -AN

[Vancity @Vancity]

@snippetzJ_ Thank you for ensuring we are aware. The issue is currently under investigation. Our sincere apologies for the inconvenience. Please give us a call at 604-877-7000, should you require assistance. - MC

[Vancity @Vancity]

UPDATE: We’ve resolved the system delays that impacted transfers, including some payroll and bill payments. If the timing of this delay caused an issue for you, please get in touch via a secure channel and we’ll work to make it right.

[Vancity @Vancity]

@thefirm1989 Thank you for ensuring we are aware. The issue is currently under investigation. Our sincere apologies for the inconvenience. Please give us a call at 604-877-7000, should you require assistance. - MC