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We had to change travel plans 1 hr from boarding time. Still managed to get flights rescheduled with no change fees, in the A group despite Thanksgiving crowd. Family vacation not ruined all thx to @SouthwestAir .Try that other domestic airline companies & see. #HappyThanksgiving
How our experience dealing with @AmericanAir customer relations has been after their mistakes caused us to lose $6K+ in trip credits for our Christmas vacation. We are still due for refund since May. All they are offering are empty apologies!๐คฆโโ๏ธ @Cmckenya#CustomerServiceFail
Not the fanciest airlines but one of the most consistent when it comes to customer service in times of need. Year 18 with @SouthwestAir and satisfied. #Southwest
@AmericanAir 3rd Party is non receptive as tickets were no refundable to begin with. Very disappointed with customer service team costly mistakes. They clearly were not listening to our instructions. Still expecting #AmericanAirlines to make it right and return us our $6118 trip credits .
Weโve never been ones to complain but we would be lying if we didnโt say how extremely frustrating it is dealing with @AmericanAir customer service. One shouldnโt have to spend 15hrs+ on the ๐ just to get refunds processed correctly. Endless transfers๐ #CustomerServiceFail
@AmericanAir Customer service informed us tickets were non refundable which was fine and we specifically mentioned while canceling our reservations that we wanted trip credits NO refunds. Our family should not be penalized for customer service mistakes. We only want AA to do right.
@AmericanAir customer service is wrecking our family #Christmastrip through mistakes made on their part costing us over $6000+ in trip credits. All they are saying is they are sorry. Totally unacceptable โฆ Will provide updates alongโฆ
#CustomerServiceFail#AirlinesIssues
@AmericanAir 2 - We specifically instructed them that we needed to have the trip credits and didnโt want the funds refunded to credit card which was not ours. Your customer
Support team ensured us there wouldnโt be any issues . Waking up to morning to find out refund team screwed up refund .
@AmericanAir We had flight credits that were in the process of being transferred into Trip Credits for family trip this December. Customer service involved told us tickets were no refundable which wasnโt a problem since we were planning on using themโฆ
We partnered with @WTAdventurers to share their Vacasa guest experience in #Hawaii, but they're also avid points travelers!
See more on their trip, their fantastic #vacationrental and tips for using points for your next getaway.
#VacasaPartner
https://t.co/pk6K9oBJsP