asda_online service

[asda_online service @_Hdeskasda_]

Hello, @BonniedaWestie
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Customer Support

[╰⭐️ MATRON GENERAL BONNIE ⭐️╮〓〓 @BonniedaWestie]

@AsdaServiceTeam The website is still a mess with simple things put in a search not showing up, links not working, products out of stock etc. The store side is no better and the staff at the delivery stores are going insane because the software their side isn't working.
I've shopped with Asda for about 15yrs and I'm sorry to say whoever did the new website for Asda need to take it down because it wasn't tested before going live. Every aspect of the website has errors.
If it was up to me I'd ask for a refund from the useless IT company that are responsible and look for a more reliable company.
All other major supermarkets were offered this system and refused it, but penny pinching on Asda's part has lost them thousands of customers and probably some stuff too due to the total chaos.
i'm now shopping with Sainsbury's and Morrisons both in store and online and their websites are slick and user friendly.
Come on Asda, get it sorted, it must be costing you thousands in loss business.

[asda_online service @_Hdeskasda_]

Hello, @NMeekins1984
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Customer Support

[Nathan Meekins @NMeekins1984]

@AsdaServiceTeam
£99 still pending in my bank account although my fuel came to £46 which you have also taken! What’s going on please? #asda

[asda_online service @_Hdeskasda_]

Hello, @GeminiRick
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Customer Support

[asda_online service @_Hdeskasda_]

Hello, @Starskybabe
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Customer Support

[Sarah-Jane @Starskybabe]

@AsdaServiceTeam hello how do I go around returning a hoover to you that is not picking up? It’s not even 2 months old!

[asda_online service @_Hdeskasda_]

Hello, @natalieb2689
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Customer Support

[Natalie Strand @natalieb2689]

@AsdaServiceTeam @Georgeatasda Hi - can someone please respond to my DM that was sent last week?

[asda_online service @_Hdeskasda_]

Hello, @MattAlbans
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Customer Support

[asda_online service @_Hdeskasda_]

Hello, @webberty1983
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Customer Support

[Ben Webb @webberty1983]

@AsdaServiceTeam hi I’ve sent a DM about an incorrect charge instore. Could someone please get back to me.

[asda_online service @_Hdeskasda_]

Hello, @BSBJULIE78
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Customer Support

[asda_online service @_Hdeskasda_]

Hello, @Coldry
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Customer Support

[Collin Coldry @Coldry]

@AsdaServiceTeam Why do you keep messing up?! We received an email today warning us our rewards pot is about to expire and do we wish to move it to our Christmas savings pot. Why are you only offering this transfer now with only two months left?

[asda_online service @_Hdeskasda_]

Hello, @ItsLewis93
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Customer Support

[ItsLewis🤘🏻 @ItsLewis93]

@AsdaServiceTeam I’ve spent loads in Asda over last couple months and I have scanned my Asda card loads and I never get any points is this a new thing or is the reward card broken?

[asda_online service @_Hdeskasda_]

Hello, @CFcarer
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Customer Support

[Jody65 #CFcarer @CFcarer]

If anyone is thinking of getting an @asda delivery pass don't waste your time.
You don't get said rewards when doing online shopping and the customer "service" is APPALLING

[asda_online service @_Hdeskasda_]

Hello, @Sherrona87
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Customer Support

[Sherrona Shaw @Sherrona87]

Is there a issue with @asda rewards, spent a fair bit the last few days and had no rewards on the app!! Been like this on and off the last few months!! Spent £50 odd the other day, surely should get something from that 🤷🏼‍♀️ don’t think I will bother again @AsdaServiceTeam

[asda_online service @_Hdeskasda_]

Hello, @SadieLangley16
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Customer Support

[Sadie Langley @SadieLangley16]

@AsdaServiceTeam hi does the Asda rewards app not work anymore dnt matter what I scan I have t had anti g go in my app since like April?

[asda_online service @_Hdeskasda_]

Hello, @jenimeli
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Customer Support

[Jeni jeni @jenimeli]

@asda what is wrong with your app and website again? Tried both to do online grocery shop and also changed slot a few times but keeps saying something wrong!!!

[asda_online service @_Hdeskasda_]

Hello, @Shanelee18577
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Customer Support

[asda_online service @_Hdeskasda_]

Hello, @bexawhile
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Customer Support

[Bex @bexawhile]

Dear @AsdaServiceTeam
Why have you discontinued your cider lollies? Been buying them for over 2yrs 😭
Managed to order more through Uber Eats vs online delivery for a couple weeks. Instore staff today said loads of ppl liked them so didn’t understand why “rotated out” either ☹️

[asda_online service @_Hdeskasda_]

Hello, @StephenGalvinn
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Customer Support

[asda_online service @_Hdeskasda_]

Hello, @sallamanda
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Customer Support

[Sally Turley @sallamanda]

@asda What’s happening to delivery slot orders? My payment won’t go through and your customer service team just say there are technical issues!

[asda_online service @_Hdeskasda_]

Hello, @MetalMena
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Customer Support

[Ameena Ewok @MetalMena]

Constant issues checking out with @asda new website is terrible and can't shop online there anymore @AsdaServiceTeam

[asda_online service @_Hdeskasda_]

Hello, @StorionesGhost
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Customer Support

[Coffin Dodger Surrender Monkey (reprise) @StorionesGhost]

@AsdaServiceTeam rubbish 1 thigh
4 drums rest skin,wings and sauce