Hi @hm_custserv - is next day delivery available on all orders? Trying to add it to my order however it only gives me the standard delivery options (all free as I’ve spent over £30) & I need the items asap :)
@_Railcards hi trying to log into your website to buy a digital railcard (to then book tickets asap) but constantly coming up with error since last night - see photo. Any help?
@AsdaServiceTeam hey - just handed back a very damaged product on my order but I’ve been refunded for the wrong product...how can I get this rectified?
Hey @BootsHelp - please don’t promise on your emails that my order will arrive in store on or before the date specified...urgently ordered stuff for it to be in today & it didn’t turn up. Not happy.
Hey @NewLookHelp - finally got the opportunity to spend my gift voucher & told that ‘payment using a voucher’ is currently unavailable...so much for treating myself!!
@Tesco I’m basically just checking that I have time to return it as I’d rather not drive 45 minutes back to the original store tomorrow to return it - I bought it on the 27/11/20 & it says 30 days on my receipt so...
Hi @Tesco - I bought a dress from a larger store at the end of Nov. Do I have to return to the same store or can I return it to my local store (that doesn’t stock clothes?) :)
@Tesco Hi Ian - thank you for your speedy response. Did I see on your online help for returns that the returns policy has been extended to 100 days (not 30)?? Thanks, Alex :)
Hey @MontyBojangles - we love you & know it’s a ‘truffle selection’ but I think you’re ratios are a little out! (Guess we’ll have to fight it out for the choccy scoffy one!)
@BootsHelp hey boots - pay extra for home delivery to save an unnecessary journey to store & this is how its dumped on the doorstep...everything ruined! Seriously!?
Hi @LinkedInHelp - trying to cancel my premium account but it won’t let me, I don’t want the payment taken & my bank have requested I contact you to ensure this but no response...any help would be appreciated!
Hey @hm_custserv - I found a dress instore & decided that I would order it online to be delivered home. However I can find it online but in a different print...?? Any help would be fab 😊